What proportion of customers rate the company with top box survey responses (which is defined as scale

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What proportion of customers rate the company with

“top box” survey responses (which is defined as scale levels 4 and 5) on quality, ease of use, price, and service in the 2012 Customer Survey worksheet? How do these proportions differ by geographic region?

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ISBN: 9781292095448

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What proportion of customers rate the company with top box survey responses (which is defined as scale

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