Given what you know about the United Airlines situation and business communication, rewrite the tweet shown in Figure 4. Try to do a better job of conveying character in this first message about the incident.

Figure 4

Transcribed Image Text:

United Airlines @united United CEO response to United Express Flight 3411. This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation. - Oscar Munoz, CEO, United Airlines