Imagine this situation: your manager calls you into her office and asks for product information for a customer. She seems annoyed that you haven’t already sent it to her, but this is the first you’re hearing about it. She says that one of your team members said you were working on this last week. You remember your team member talking about a customer needing more information, and you offered suggestions for how to find it. You don’t remember committing to anything. How will you handle this situation? What will you say to your team member? What will you say to your manager? Will you take responsibility for getting the work done now—or not?