Teamwork. As directed by your instructor, meet in a small group to discuss the following questions.

(Objective 2)

a. How do you feel when a teacher, manager, colleague, or service representative doesn’t seem to be listening to you?

b. How do you feel when these same people seem to be listening well?

c. How do you feel when someone with whom you work, a sales associate, or a customerservice worker gives preference to a phone call rather than to you?

Make a list of the feelings your group identifies and share them with the class.Then, discuss why people might give preference to a phone call rather than an in-person visitor.