Using the scenario described in Exercise 8, have the student leading the discussion follow the steps for encouraging a dialogue. Start the conversation, listen actively and openly, share your perspective, problem-solve, and end the conversation. Review suggestions in the chapter for each step of the process without being too rigid: these are only guidelines. Have other students in your group observe and take notes. After the conversation, first ask the student who played the role of the one who submitted the work how the conversation went—what went well, and how could the discussion have gone better? Next, have the observers give their feedback. Finally, have the student who led the conversation summarize the feedback and describe possible changes for the future.

Exercise 8

Imagine that one of your team members submitted her section of a report for a class project, but you suspect it’s not the student’s own work. In a footnote on the last page are someone else’s name, the same course number, and last year’s date. The student submitted the work online, and your three team members also have access to the file. With a small group, follow the steps in Figure 5 to prepare for one of you to lead a conversation with this student. Prepare another student to play the role of the second student. As you prepare, invent whatever details you would like.

Figure 5

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E Prepare Yourself What is the situation or problem that you need to address? What do you hope to accomplish? Be specific about the ideal outcome. What assumptions do you have about this situation or about the person? Which of these assumptions do you need to confirm or clarify? What could be the reasons for the behavior from the other person's perspective? In other words, could you be wrong about some of your interpretations? Does the person have good intentions even if the behavior is a problem? How might you, intentionally or unintentionally, be contributing to the situation? Be careful about blaming others without examining your own responsibility. How do you think the person might respond? Prepare for a few possible reactions. Choose a Time and Setting When could be a good time for you and for the other person to discuss the situation? When will you have enough time and space, so you are not rushed or distracted by other meetings or issues? Allow for extra time in case the conversation runs long. Are you ready to listen openly to another point of view? If you are not ready, postpone the conversation until you are. Ask for permission to start the conversation. You might say something like, "I'd like to talk with you about something sensitive (or difficult). Is now an okay time?" or "I like to talk about When is a good time for us to meet in the next couple of days?" If you meet in person, find a private setting where you won't get interrupted. Depending on the issue, emotions may run high, or the information may be confidential.