24. Air Pacific cannot possibly honor the $51 flight to Fiji that erroneously appeared on Travelocity. We are eager, however, to provide a compromise price to customers who booked the erroneous price.

Implied Refusals Bad news can be de-emphasized by implying a refusal instead of stating it directly. Compare these refusals:

Example Direct refusal: We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through dealers, and your dealer is HomeCo.

Example Implied refusal: Our lawn mowers are sold only through dealers, and your dealer is HomeCo.

Revise the following refusals so that the bad news is implied. If possible, use passive-voice verbs and subordinate clauses to further de-emphasize the bad news.