8. Skill Builder In the following conflicts, identify the type(s) of conflict (topic, process, relational, ego/identity) and
Question:
8. Skill Builder In the following conflicts, identify the type(s) of conflict (topic, process, relational, ego/identity) and the ends desired by each party. For each situation, identify solutions (means to the end) that can satisfy the needs of everyone involved.
a. A landlord and tenant disagree about who should pay for an obviously necessary paint job for the office space.
b. Two co-workers contributed equally to developing a proposal for an important client. They both want to be the one who delivers the final proposal.
c. A sales manager and sales representatives disagree over the quota necessary to earn bonuses.
d. In a company with limited resources to spend on a new project, the marketing manager wants more money to be spent on advertising, while the product development manager wants a greater budget for researching n ew p roduct l ines.
Step by Step Answer:
Communicating At Work Principles And Practices For Business And The Professions
ISBN: 9780073385174
10th Edition
Authors: Ronald Adler, Jeanne Marquardt Elmhorst