Arden works with United Technologies, a Chicago-based company. They are talking on the phone to Abhinav, the
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Arden works with United Technologies, a Chicago-based company.
They are talking on the phone to Abhinav, the manager of one of United Technologies’ vendors for customer service outsourcing.
Reflection. . .
■ Did Abhinav agree to the initial timeline requested by Arden?
■ What might Arden be thinking about Abhinav?
■ What might Abhinav be thinking about Arden?
■ How will this incident affect their future interactions?
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Related Book For
Business Communication
ISBN: 9781265045630
13th Edition
Authors: Kitty O. Locker, Jo Mackiewicz, Jeanine Elise Aune, Donna S. Kienzler Professor
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