Assume your small team comprises the Social Networking Committee at the headquarters of a chain of restaurants. After the managers of one of the restaurants appear on a reality television show, your team begins to receive negative online reviews on sites such as Yelp and Facebook. The negative reviews focus on the character and behavior of the restaurant managers. The CEO of the company asks your team to write a response to the criticisms to post online. He wants you to focus on the company’s values and service.

Your team will be writing a group response to online criticisms.

You will need to agree on how best to present your company, how to write about the managers who appeared on the TV show, and how to respond to the negative reviews.

You personally need to

■ Send email messages to team members describing your initial point of view on the issue and discussing the various options.

■ Help your team write the response.

■ Write an email to your instructor telling how satisfied you are with

• The decision your team reached.

• The process you used to reach it.

• The document your team produced.