Before communicating bad news in cross-cultural situations, you should research the cultures expectations about the organization of
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Before communicating bad news in cross-cultural situations, you should research the cultures’ expectations about the organization of bad-news messages. Some cultures prefer directness, and others value indirectness. Assume that you are presenting bad news in a face-to-face meeting with stakeholders who represent several different cultures, including high-context cultures (Arabic and Latin American) as well as low-context cultures (German and Scandinavian). How do you balance their differing perspectives about how bad news should be presented?
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Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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