If a companys response to a social media review is so influential, why do experts recommend that
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If a company’s response to a social media review is so influential, why do experts recommend that companies receiving complaints by tweet communicate with the customer privately, not in public where others can see the conversation?
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Experts often recommend that companies handle customer complaints received via social media privatel...View the full answer
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Related Book For 
Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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