Th e most eff ective goodwill messages a. Always try to fi nd an angle that benefi
Question:
Th e most eff ective goodwill messages
a. Always try to fi nd an “angle” that benefi ts the sender in addition to the receiver
b. Avoid details and focus on the emotions of the situation
c. Are sincere and honest
d. Do all of the above
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Excellence In Business Communication
ISBN: 9780132719049
10th Edition
Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee
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