When a company received an expensive office painting with sags in the canvas, it complained. The seller, Central Park Gallery, responded with the following adjustment letter. How can it be improved?

Your Task. 

Analyze the letter. List its weaknesses. If your instructor directs, revise the letter.

Transcribed Image Text:

Current date Ms. Sharon Nickels 2459 Drew Street Clearwater, FL 33765 Dear Ms. Nickels: Your letter has been referred to me for reply. You claim that the painting recently sent by Central Park Gallery arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices. I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if what you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Perf-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this. Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for restretching. We are proud that we can offer fine works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvases. Sincerely,