Which of the following is not a normal goal when sending bad-news messages about transactions? a. Modifying

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Which of the following is not a normal goal when sending bad-news messages about transactions?

a. Modifying the customer’s expectations

b. Explaining how you plan to resolve the situation

c. Identifying who is responsible for the situation so that the customer understands you are serious about correcting the error

d. Repair whatever damage might have been done to the business relationship

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Excellence In Business Communication

ISBN: 9780132719049

10th Edition

Authors: John V. Thill, Courtland L. Bovee, Courtland V. Bovee

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Question Posted: Sep 19, 2024 02:26 PM

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Which of the following is not a normal goal when sending bad-news messages about transactions? a. Modifying

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Excellence In Business Communication

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