Writing: Communicating with Sensitivity and Tact [LO-1]

Substitute a better phrase for each of the following:

a. You claim that

b. It is not our policy to

c. You neglected to

d. In which you assert

e. We are sorry you are dissatisfi ed

f. You failed to enclose g. We request that you send us h. Apparently you overlooked our terms i. We have been very patient j. We are at a loss to understand