You noticed recently that Lane, who works next to you at a call center, takes extended lunches and makes a lot of personal phone calls. As the result of their phone calls and breaks, you and your coworkers complete more work throughout the day.

After discussing the situation with a close friend, you decide you are going to tell the boss about this behavior.

As your instructor directs,

a. Write an email to your boss in which you discuss Lane’s behavior and ask for a resolution.

b. Partner with a classmate and role-play the situation of telling the boss. One of you is the employee and one of you is the boss.

c. Partner with a classmate and role-play the situation of confronting Lane. One of you is the employee and one of you is Lane.

■ How can you deliver the negative news without sounding like a tattletale?

■ How can you make the situation seem severe enough so that your boss takes action?