3. What kind of information would help you to improve the efficiency of your operations? Are you interested in management information, technical information, or both? To encourage students to understand ways in which benchmarking can improve quality and productivity.

Situation As the director of maintenance for a regional airline, you are disturbed to learn that the cost of maintaining your 20-plane fleet is skyrocketing. A major factor Is repair time; when maintenance or repairs are required, work often proceeds slowly. As a result, additional aircraft are required to meet the schedule. To address the problem you decide to use a pCM'ertul total quality management tool called benchmarking. You will approach your problem 1:1; studying ways in which other companies have successfully managed similar problems. Your goal is to apply the best practices to your CM'n maintenance and repair operation.