Many reviews of airlines are not objective in any way. Often reviews are tainted by previous experience,

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Many reviews of airlines are not objective in any way.

Often reviews are tainted by previous experience, popular myths, and issues that are actually beyond the control of the airline. In using these potentially biased reviews, it is important to ascertain which issues is the fault of the airline and which ones are beyond their control. Identify examples of each.

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Business Essentials

ISBN: 9781292152240

11th Global Edition

Authors: Ronald J. Ebert, Ricky W. Griffin

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