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fundamentals of human resource management

Questions and Answers of Fundamentals Of Human Resource Management

Understand the history of human resources in health care organizations, originating from a few scattered tasks to a centralized activity, assuming additional necessary responsibilities as they arose.
2. If you decide to create your own brand, what personal qualities will give you greater visibility, recognition, and acceptance in the labor market? These qualities should send the message, “Pick
1. Judith Sills, clinical psychologist who writes a column for Psychology Today, says your brand is the professional identity you create in the minds of others. Would you take the time to create your
3. Do you agree that pride building can be localized throughout the organization?
2. Some leaders in business and industry say that worker pride is the byproduct of achievement. What are your thoughts? What factors constitute achievement at your local McDonald’s restaurant? Your
1. Some human resource department employees voice concerns when supervisors or team leaders get involved with the everyday problems of their workers. Discuss your thoughts regarding this issue.
2. Many of the Top Small Workplace managers report that they invest more in training, recognition awards, and incentive programs than competing firms. They say these investments result in reduced
1. Carefully review the employee development practices initiated by managers at Decagon Devices Inc. and Paducah Bank & Trust Company. Determine which of these practices would be most appealing to
3. The authors of Random Acts of Kindness tell us that the little things we do for others can have big payoffs. These acts give us an outward focus that helps us move away from selfpreoccupation.Plan
d. Prizes. Employees who achieve weekly sales goals established by management would be eligible for prizes such as sports or theater tickets, dinner at a nice restaurant, gift certificates, or
c. Time off. Employees who achieve sales goals established by management could earn up to four hours of paid time off each week.
b. Commission on sales. All employees would be given a 5 percent commission on all sales.Each salesperson would receive an hourly wage plus the commission.
a. Employee-of-the-month awards for highest sales. (A special plaque would be used to recognize each monthly winner.)
2. Organizations are continually searching for ways to reward various employee behaviors.Pretend you are currently working at an upscale retail clothing store and the manager asks you to help her
1. Your company is considering adopting a tobaccofree employee hiring practice. As the Director of Human Resources, you have been charged to research the legality of this proposal and provide
· Explain how to reward individual and team performance.
· Describe the major barriers to the use of positive reinforcement.
· Understand how to use positive reinforcement to improve relationships and reward behavior.
· Create awareness of the strong need people have for encouragement and positive feedback.
· Describe how positive energy contributes to improved interpersonal relationships.
3. Can you think of a situation where employment of married couples would create problems for a firm? Explain your answer.
2. Should organizations establish policies that prevent dating a coworker? A supervisor?Explain your answer.
1. Is an office romance likely to affect the productivity of the two workers involved? Is it likely to affect the people who work with them?
3. Danny Meyer encourages his employees to err on the side of generosity. How can members of the wait staff display generosity when serving customers?
2. All of the managers working for Danny Meyer are encouraged to hire employees that display natural warmth, optimism, empathy, a strong work ethic, and integrity.What interview methods would help a
1. Danny Meyer believes that his philosophy of customer service is applicable to any business or organization. Do you agree? Explain.
3. To learn more about how emotions influence your thinking and behavior, complete each of the following sentences. Once you have completed them all, reflect on your written responses.
2. To learn more about the way you handle anger, record your anger responses in a journal for a period of five days. When anger surfaces, record as many details as possible. What triggered your
d. If you could relive the situation, would you do anything differently? Explain.
c. What results did you experience from the way you handled this situation? Describe both positive and negative results.
b. Did you suppress any of your anger? Explain.
a. Did you express your anger verbally?Physically?
1. Recall the last time you were angry at another person or were a victim of a situation that made you angry. For example, someone you trusted divulged some personal information about your family
3. Jeffrey T. Polzer has stated that sharing self-assessments and appraisals of one another through 360-degree feedback can help team members achieve interpersonal congruence. Do you agree with his
2. Let’s assume you are a member of a productive team that has received considerable praise from top management. You learn that one member of the team has met with the manager who organized the
1. Stephen M.R. Covey, author of The Speed of Trust, says that every employee in the organization should assume responsibility for building trust. Do you agree? Is this a realistic expectation?
3. Do you think Benoit Vincent would have benefited from involvement in a 360-degree multi-rater assessment program? Explain your answer.
2. Benoit Vincent was able to become a more effective manager after completion of certain personality profile instruments (the MBTI for example), participating in a series of one-on-one workplace
1. It has been said that authenticity is correlated with many aspects of psychological well-being such as improving self-esteem and coping skills. How does increased self-awareness help us grow in
2. Let’s assume your company has spent a large sum of money to bring in Lance Armstrong. He makes an enthusiastic presentation and receives a standing ovation.Define what steps your company would
1. Many inspirational speakers attempt to take the audience on an emotional journey.They try to erase cynicism and complacency and get employees fired up about their jobs. Do you think organizations
2. Your goals play a key role in bringing purpose and direction to your life. Identify the short-term goals that are currently influencing your behavior. What long-term goals do you hope to achieve
1. This chapter reveals that a person’s needs serve as motivators toward achieving challenging goals. Analyze what you believe drives persons like Phelps, Cox, and Armstrong to achieve these
3. One of the book’s most powerful questions is “What would you do if you were not afraid?” As you look to your future and grasp the attitudes Spencer Johnson suggests, share your answer to
2. The book encourages readers to pay attention to what is happening around them, anticipate change, and look at the opportunities that exist outside their comfort zones. How does this reflect on
1. Who Moved My Cheese? is the all-time best-selling book in Amazon.com’s history and is printed in 42 languages. Analyze why organizations around the world would buy millions of these books for
3. Would you like to work at a Stew Leonard’s retail store? Develop your rationale for employment or nonemployment.
2. Do you think it is realistic to attempt to encourage a lifetime of customer patronage in today’s uncertain business climate? Elaborate on your response.
1. The first Stew Leonard’s retail grocery was established in 1969. Do you think the culture established and nurtured at this successful firm could be adopted by other retail grocery stores?
4. The moral dilemmas you will face during your career may not be of the magnitude of those presented in this case, but may very well resemble those presented in Below the Surface: Employee Theft. If
3. Most employees do not disclose the fraud and corruption they observe in the workplace, and, therefore, criminal and immoral behaviors continue to flourish.Who or what can intercept this lack of
2. What steps do you believe the government should take to reinforce the viability of the Sarbanes-Oxley Law?
1. In the bright light of hindsight, most of us would probably say we would blow the whistle on these instances had we been a witness to them, especially because there was so much money involved. But
3. If you were the employer, how would you handle each of the instances above?
2. If your boss is so demanding that you have to lie to protect family time, will you do it? For example, if you have to miss a staff meeting or refuse a business trip to fulfill the needs of your
1. Research indicates that employee misconduct tends to increase in companies where mergers, acquisitions, and restructurings are under way. Why do you think this happens?
You are taking an online college class and have been offered the final exam from a student who printed a copy for you after taking the exam yesterday.The correct answers are not on the test copy. You
You have discovered that your boss lied on her résumé about her academic credentials. She is being considered for a new position in your organization, but you believe you are more qualified than
You are offered a great job, but you have to relocate to a distant city. Your family agrees that the decision is yours to make, but you know they do not want to move. What do you do?
Your personal relationships: Are you closely connected to your family? Who are your friends?
Your job or career: Where are you working? What are you doing? What is your compensation?
The financial area of your life: Where are you living? In what type of home? How much money do you have in savings and investments? What kind of car are you driving?
2. Some people can benefit from multiple mentors. What other types of mentors, in addition to Professor Zubofff and her husband, might Edward find helpful?
1. Professor Zuboff says Edward was haunted by the sense of not knowing what he didn’t know or how to learn it. Is it possible that many employees in today’s labor force suffer from that same
3. When asked for advice for future entrepreneurs, Vickie Stringer said, “Be patient, allow room for growth, build your company on a strong accounting system, and as always, dare to dream.” How
2. Explain how the Self-Talk Endless Loop in Figure 4.1 can help individuals like Vickie Stringer.
1. Within the walls of a sterile prison Vickie Stringer began changing her life. Describe what mental processes were available to her in this environment.
· Understand the conditions organizations can create that will help workers increase their self-esteem.
· Identify ways to increase your selfesteem.
· Identify the characteristics of people with low and high selfesteem.
· Discuss how selfesteem is developed.
Define self-esteem and discuss its impact on your life.
3. It is not a good idea to put a label on someone and then assume the label tells us everything about the person. As Eric attempts to build rapport with Ms Perez, what other personal characteristics
2. If Ms. Perez wants to build rapport with Eric Welch, what behaviors should she display?
1. If Ms. Perez displays the characteristics of the Director communication style, how should Eric conduct himself during the meeting? Be specific as you analyze those behaviors that would be admired
2. Let’s assume you are a marketing representative for the Southwestern Region of the American Red Cross. You plan to schedule separate meetings with Gates and Ballmer to solicit major funding for
1. If Bill Gates and Steve Ballmer met for the first time, would any form of communication style bias surface? Predict what the initial reactions might be.74 Part 2 Career Success Begins with Knowing
4. You have been given the opportunity to complete an online assessment of your communication style (see page 64). After completion of this assessment you were provided with a profile that indicates
3. Self-awareness is very important. As we get to know ourselves, we can identify barriers to acceptance by others. Once you have identified your most preferred communication style, you have taken a
c. Turn up the volume and make another attempt to identify the communication style of the persons portrayed on the screen. This time the identification process should be easier because you will be
b. Turn down the volume, uncover the screen, and attempt to identify the style of the same persons, using visual messages only.
a. Cover the screen with a towel or newspaper and try to identify the style of one or two persons, using voice only.
2. To get some practice in identifying communication styles, watch two or three television shows and attempt to identify the style of individuals portrayed on the screen. To fully develop your skills
c. On the basis of these two continua, determine Oprah Winfrey’s communication style.d. In your opinion, does Oprah Winfrey display style flexibility?
b. On the sociability continuum, place a mark where you feel she belongs.
a. On the dominance continuum, place a mark where you feel she belongs.
1. Oprah Winfrey is one of America’s most popular talk-show hosts. Consider the behaviors she displays on her show, and then complete the following exercises:
3. Let’s assume that you have been hired to study the series of mix-ups that involved personnel employed by Automatic Elevator, Cardinal Health, and Duke Hospitals; propose your recommendation that
2. Evaluate how the original problem could have been intercepted before it became a health care crisis.
1. Analyze what filters were in place to block effective communication between the hospital administrators, medical staff, and affected patients.
3. Is your life filled with too many distractions? If so, analyze what can be done to eliminate the stress and tension (distractions) and make room in your life for more meaningful communication. If
2. There is no simple solution to the distractions that we face in our personal and work lives. Jackson states that the solution to the issue is self-discipline. Many distractions are self-initiated.
1. Analyze your work or school environment. Identify the distractions that you face on a daily basis and defend or reject their relevance to your ability to critically think, problem solve, and
3. Many times, we take the conversation away from others and make it our own. This practice not only wastes time, but is a major relationship killer. Here is how it works: At the beginning of the
2. Print out the most recent e-mails that you have sent or received and bring them to class. Analyze their effectiveness in terms of the e-mail tips in this chapter. Did the messages violate any of
1. During the next week, study the listening habits of students in another class in which you are enrolled. Keep a journal of your observations by identifying the nonverbal behaviors you witness.Are
2. If you decide to create your own brand, what personal qualities will give you greater visibility, recognition, and acceptance in the labor market? These qualities should send the message, “Pick
1. Judith Sills, clinical psychologist who writes a column for Psychology Today, says your brand is the professional identity you create in the minds of others. Would you take the time to create your
3. Do you agree that pride building can be localized throughout the organization?
2. Some leaders in business and industry say that worker pride is the byproduct of achievement. What are your thoughts? What factors constitute achievement at your local McDonald’s restaurant? Your

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