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fundamentals of management

Questions and Answers of Fundamentals Of Management

3 Have the successes of sales associates such as Katherine or Damien created a situation in which loyalty to customers is stronger than loyalty to the store? For example, if a successful associate
2 Do you think the complaints of lower-paid sales associates are legitimate? Why? How do you suggest Lauren respond to these complaints, such as the gripe that the system offers few opportunities for
1 What do you see as the advantages and disadvantages of the incentive system that DeMarco’s is using for sales associates? What impact do you think it is having on the DeMarco’s culture? Explain.
3 Go to the board of directors and ask for a compromise plan that splits the bonuses between the executives and the workers.
2 Go along with the financial controller. It isn’t fair for the executives to lose so much money. Begin to prepare the workers to not expect much this first year of the plan.
1 Ask to appear before the executive committee to argue that the year-end bonus plan for workers be honoured. Executives could defer their bonuses until the problem in the structure of the
10 A Gallup survey shows that highly educated workers are significantly less likely to be engaged than are those with a high school diploma or less. What might be some reasons for this lower level of
9 How does empowerment provide the two conditions (vitality and learning) for a thriving workforce that are described in the chapter? Do you see any ways in which a manager’s empowerment efforts
8 The teachers in question 7 also reported that pay and benefits were poor, yet they continue to teach. Use Herzberg’s two-factor theory to explain this finding.
7 A survey of teachers found that two of the most important rewards were the belief that their work was important and a feeling of accomplishment. According to Maslow’s theory, which needs do these
6 If an experienced executive assistant discovered that he or she made the same amount of money as a newly hired cleaner, how do you think they would react? What inputs and outcomes might they
5 Using Hackman and Oldham’s core job dimensions, compare and contrast the jobs of these two state employees: (1) Jared, who spends much of his time researching and debating energy policy to make
4 Security-screening staff at airports watch thousands of people each day pass through X-ray machines: to do their job well, they must maintain high levels of concentration on each and every item and
3 Assume that you are a front-line manager at a call centre. Try to come up with a specific motivational idea that fits in each of the four quadrants in EXHIBIT 11.2: Positive extrinsic; Positive
2 Psychologists have identified three pathways to happiness: pleasure, engagement, and meaning. Do you think that it is the manager’s responsibility to help people find these elements in their
1 Why do you think making progress ranks as the most important factor contributing to motivation according to a recent study? How can managers provide a sense of progress for employees working on
6 If you were the CEO of Sandstrom Products, how would you motivate employees like Leo Henkelman to give their all to the company? Is high motivation even possible in this kind of routine
6 identify three elements of employee engagement and describe some ways that managers can create a work environment that promotes engagement.
5 discuss major approaches to job design and how job design influences motivation. Explain how empowerment heightens employee motivation
4 describe the reinforcement perspective and social learning theory and how they can be used to motivate employees
3 identify and explain process theories of motivation
2 identify and describe content theories of motivation based on employee needs
1 define motivation and explain the difference between intrinsic and extrinsic rewards
3 Where does Ganahl’s leadership fall on the Leadership Grid discussed in the chapter and illustrated in EXHIBIT 10.6? Explain.
2 In what way is Ganahl’s leadership charismatic and visionary? Give examples.
1 Does Camp Bow Wow CEO Heidi Ganahl possess qualities associated with contemporary leadership?
3 What leadership approach would you have taken in this situation?
2 Based on the Hersey–Blanchard model, described on page 480 of this chapter, should Terrill have been less participative? Should he have initiated more task structure for the engineers? Explain.
1 What leadership style did John Terrill use? What do you think was his primary source of power?
3 Did the effective leader come across as a humble person serving others or something larger than him- or herself, or did the leader seem ego-centred and self-serving? What about the ineffective
2 Did the effective leader emphasise a task-oriented or relationshiporiented style? Explain your rating. What about the ineffective leader?
1 What source or type of power was used by the effective leader?The ineffective leader?
3 Ask for the same salary you are making now. You know you are going to be worth it, and you don’t want to ask your family to suffer monetarily as well as in their quality of life during this
2 Take a bigger cut in pay with generous incentive bonuses. Ask the board and the entire workforce to do the same. Open the books and let the whole company know exactly where they stand.
1 Take the same salary as the current director for one year. Circulate the information that although you are taking a cut to come to Resitronic, you are confident that you can make a difference.
12 Studies of women leaders suggest that many of them view power differently than men do and prefer a collaborative, relationshiporiented use of power. If this is the case, what does it suggest about
11 Consider the leadership position of a senior partner in a law firm.What task, subordinate, and organisational factors might serve as substitutes for leadership in this situation?
10 Are some leadership styles better suited to such organisations as opposed to traditional hierarchical organisations? Explain.
9 How can a young person learn to become an effective leader, even early in their career?
8 Why do you think so little attention is given to followership compared to leadership in organisations? Discuss how the role of an effective follower is similar to that of a leader.
7 How does Level 5 leadership differ from the concept of servant leadership? Do you believe anyone has the potential to become a Level 5 leader? Discuss.
6 What is transformational leadership? Give examples of organisational situations that would call for transformational, transactional or charismatic leadership.
5 What skills and abilities does a manager need to lead effectively in a virtual environment? Do you believe a leader with a consideration style or an initiating-structure style would be more
4 Suggest the sources of power that would be available to a leader of a university’s student organisation. What sources of power may not be available? To be effective, should student leaders keep
3 To what extent do you think good leadership skills can be learned and developed, as against being inherent traits that we are born with?
2 In a study asking what people wanted from leaders versus followers, people ranked maturity number 8 for followers, but number 15 for leaders. What might account for people wanting a higher maturity
1 Suggest some personal traits that you believe would be useful to a business leader today. Are these traits more valuable in some situations than in others? How do you think traits differ from
9 How does a leader such as Jess Moore inspire employees to give their best to the organisation? What leadership style would you recommend Jess Moore use to turn complacent workers into a team of
8 identify sources of leader power and the tactics that leaders use to influence others.
7 explain how followership is related to effective leadership
6 describe transformational leadership and when it should be used
5 describe the situational model of leadership, application to subordinate participation and discuss how organisational characteristics can substitute for leadership behaviours
4 define task-oriented behaviour and people-oriented behaviour and explain how these categories are used to evaluate and adapt leadership style
3 identify personal characteristics associated with effective leaders and discuss how women’s style of leading is typically different from men’s
2 describe how contemporary leadership is changing in today’s organisations, including Level 5 leadership, servant leadership and authentic leadership
1 define leadership and explain its importance for organisations
3 Identify Barcelona’s three-stage process for matching job applicants with its organisational objectives, and explain how each stage reveals the fit between job applicants and the needs of the
2 Of the various steps in Barcelona’s employee selection process, the job interview is the briefest. Do you agree with the company’s approach to interviewing? Why or why not?
1 List the three main activities of HRM and identify which activity is examined at length in the video.
3 HR departments hire and develop human capital to serve the organisation’s strategy and drive performance. Which approach –Kirby’s or Cunningham’s – is more likely to have a greater
2 If you were an HR manager at the company, which view would you support? Why?
1 What kind of employee social contract is assumed by Kirby and Cunningham? Explain.
3 Focus on the relationship that has been built between the ABT and Lisa. If it is a particularly strong relationship, Lisa might feel compelled to care for the organisation’s immediate needs thus
2 Lisa should stick with her current position, as this respects the duty and obligations Lisa holds to her host organisation.
1 Identify the greatest good as complying with the arrangements made by her co-workers at the ABT. It seems more important that the needs of the larger organisation are served, particularly if it
11 Is it wise for managers to evaluate a candidate’s postings on social networking sites such as Facebook as grounds for rejection before even interviewing a promising candidate? What might be some
10 What purpose do exit interviews serve for human resource management?
9 How would you go about deciding whether to use a job-based, skills-based or pay-for-performance compensation plan for employees in a textile manufacturing plant? For waiters in a restaurant? For
8 Telecommuting is often seen as an opportunity for employees to gain greater levels of work-life balance, yet there are arguments that personal tasks and emails creep into work time, and work tasks
7 If you are in charge of training and development, which training option or options – such as on-the-job training, cross-training, classroom, self-directed or computer-based – would you be
6 How do you think the use of telecommuters, contingent workers and virtual teams affect human resource management? How can managers improve recruiting and retention of these new kinds of employees?
5 How valuable do you consider the information obtained from: 1) a personal interview; 2) an employment test; and 3) an assessment centre would be for predicting effective job performance for a
4 Think about your dream job today and the industry in which it resides. Given the rise of automation and data analytics in organisations, how might your dream job change between now and the time
3 If you were asked to advise a private company about its equal employment opportunity responsibilities, which two points would you emphasise as most important?
2 What does it mean to say that HRM plays a strategic role in driving organisational performance? Consider recruiting, training, performance appraisal and compensation strategies as part of your
1 It is the year 2025. In your company, central planning has given way to front-line decision making, and bureaucracy has given way to teamwork. Shopfloor workers use handheld computers and robots. A
5. You’re shrunk and trapped in a blender that will turn on in 60 seconds. What do you do?
4. How much should you charge to wash all the windows in Sydney?
3. How many golf balls can fit inside a standard school bus?
2. Why are manhole covers round?
1. How would you weigh an aeroplane without using scales?
6 explain how organisations maintain a workforce through the administration of wages and salaries, benefits and terminations.
5 describe how organisations develop an effective workforce through training and performance appraisal
4 describe the tools managers use to recruit and select employees
3 show how organisations determine their future staffing needs through human resource planning
2 explain what the changing social contract between organisations and employees means for workers and human resource managers, emphasising trends that influence HRM
1 explain the strategic role of human resource management (HRM)
3 Of the implementation tactics described in the text, which tactics did Honest Tea’s leaders most likely use to overcome that resistance?
2 When Honest Tea decided to become a division of Coca-Cola, many employees and customers expressed resistance to that change. Based on what you know about the two companies, why do you think people
1 Part of Honest Tea’s mission is to convince consumers to make healthier choices by offering innovative products. Based on what you saw in the video, describe at least two “disruptive
3 What structural changes would you recommend to prevent these problems in future new-product developments? Would a smaller span of control help? A project manager with responsibility for
2 If you were Julie Crandell, how would you resolve this problem?What could you do to facilitate production of the CV305 over the next 30 days?
1 What is the balance between vertical and horizontal structure in Malard Manufacturing? Is it appropriate that department managers always turn to the executive vice-president for help rather than to
3 Accept the fact that converting Off the Hook to a crowdsourcing business model is inevitable, but because it violates your own personal values, start looking for a new job elsewhere.
2 Accept the reality that because Off the Hook’s CEO Rob Taylor strongly favours crowdsourcing, it’s a fait accompli. Be a team player and help work out the details of the new design
1 Go to the meeting and argue for abandoning crowdsourcing for now, in favour of maintaining the artistic integrity and values that Off the Hook has always stood for.
11 If you were the head of police in an Australian state police force, which technique do you think would be more effective for implementing changes in patrol officers’ daily routines regarding
9 You are a manager, and you believe the expense reimbursement system for salespeople is far too slow, taking weeks instead of days.How would you go about convincing other managers that this problem
8 If you were a team leader in a graduate role, in charge of significantly older people in your team, how would you appeal to them to engage in significant change that might be required by your
7 Analyse the driving and restraining forces of a change you would like to make in your life. Do you believe understanding force-field analysis can help you more effectively implement a significant

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