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business
hotel operations management

Questions and Answers of Hotel Operations Management

A job has an 85 percent learning curve. Estimate the time needed to complete the fifth unit of the job. The time for the first unit is unknown. However, units 2 through 4 took a total of 28.14 hours
Prepare a list of questions you will need answered in order to analyze this situation. LO.1
Prepare a list of observations regarding the information provided in the case. LO.1
What preliminary thoughts do you have on solutions or partial solutions to the points you have raised? LO.1
Explain the strategic importance of product and service design. LO.1
Describe what product and service design does. LO.1
Name the key questions of product and service design. LO.1
Identify some reasons for design or redesign. LO.1
List some of the main sources of design ideas. LO.1
Discuss the importance of legal, ethical, and sustainability considerations in product and service design. LO.1
Explain the purpose and goal of life-cycle assessment. LO.1
Explain the phrase “the 3 Rs.” LO.1
Briefly describe the phases in product design and development. LO.1
Discuss several key issues in product or service design. LO.1
Discuss the two key issues in service design. LO.1
List the characteristics of well-designed service systems. LO.1
List some guidelines for successful service design. LO.1
What are some reasons consumers would be interested in large pickle slices? Name two reasons. LO.1
What lesson about new product development does this AN NGUYEN/Shutterstock story tell? LO.1
What effects do cultural differences have on the design of fastfood offerings in this reading? LO.1
What functions in the organization are impacted by the differences in product offerings among different countries? LO.1
How have China’s own sustainability issues and policies affected sustainability concerns worldwide? LO.1
What changes are being seen in the supply chain for recyclers of waste products? LO.1
What types of package design changes might be envisioned in the future to help reduce the amount of waste that is created? LO.1
Can you think of other companies that have used new colors to extend or grow the market for their products? LO.1
What two major benefits do customers get from delayed differentiation? LO.1
Can you think of another food product that might lend itself to delayed differentiation, and therefore end up as a popular fastfood item? LO.1
What managerial challenges do services present that manufacturing does not? LO.1
Why does service management present more challenges than manufacturing? LO.1
Define the service package in detail. A service blueprint may be helpful for this. LO.1
Focus on the operation from the customer’s perspective. Consider how customer expectations and perceptions are managed during and after the service. LO.1
Consider the image that the service package will present both to customers and to prospective customers. LO.1
Recognize that designers’ familiarity with the system may give them quite a different perspective than that of the customer, and take steps to overcome this. LO.1
Make sure that managers are involved and will support the design once it is implemented. LO.1
Define quality for both tangibles and intangibles. Intangible standards are more difficult to define, but they must be addressed. LO.1
Make sure that recruitment, training, and reward policies are consistent with service expectations. LO.1
Establish procedures to handle both predictable and unpredictable events. LO.1
Establish systems to monitor, maintain, and improve service. LO.1
What are some of the factors that cause organizations to redesign their products or services? LO.1
Contrast applied research with basic research. LO.1
What is CAD? Describe some of the ways a product designer can use it. LO.1
Name some of the main advantages and disadvantages of standardization. LO.1
What is modular design? What are its main advantages and disadvantages? LO.1
Explain the term design for manufacturing and briefly explain why it is important. LO.1
What are some of the competitive advantages of concurrent engineering? LO.1
Explain the term remanufacturing. LO.1
Why is R&D a key factor in productivity improvement? Name some ways R&D contributes to productivity improvements. LO.1
What is mass customization? LO.1
Name two factors that could make service design much different from product design. LO.1
Explain the term robust design. LO.1
Explain what quality function deployment is and how it can be useful. LO.1
What is reverse engineering? Do you feel this is unethical? LO.1
What is the purpose of value analysis? LO.1
What is life cycle assessment, and what is its overall goal? LO.1
Explain the term “three Rs” and how the three Rs relate to sustainability. LO.1
a. Select an electronic device you are familiar with. What standard feature does it have that was once a “wow” feature? What “wow” feature does it have that you think will soon be a standard
Describe some of the trade-offs that are encountered in product and service design. LO.1
Who needs to be involved in the design of products and services? LO.1
How has technology had an impact on product and service design?CRITICAL THINKING EXERCISES LO.1
How were food producers impacted by the U.S. government’s requirement to identify the trans fat content on product labels? LO.1
Give two examples of unethical conduct involving product or service design and the ethical principles(see Chapter 1) that are violated.PROBLEMS LO.1
Prepare a service blueprint for each of these banking transactions:a. Make a savings deposit using a tellerb. Apply for a home equity loan LO.1
Prepare a service blueprint for each of these post office transactions:a. Buy stamps from a machineb. Buy stamps from a postal clerk LO.1
a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customer requirement that the paper not tear?b. The following table presents technical requirements and customer
Prepare a table similar to that shown in problem 7b for cookies sold in a bakery. List what you believe are the three most important customer requirements (not including cost) and the three most
Define the term reliability. LO.1
Explain why a product or system might have an overall reliability that is low even though it is comprised of components that have fairly high reliabilities. LO.1
What is redundancy and how can it improve product design?DISCUSSION AND REVIEW QUESTIONS PROBLEMS LO.1
Consider the following system:.90 .90 Determine the probability that the system will operate under each of these conditions:a. The system as shown.b. Each system component has a backup with a
Repeat Problem 9 using the condition that one of the components will have a backup with a reliability equal to that of any one of the other components. LO.1
A major television manufacturer has determined that its 50-inch LED televisions have a mean service life that can be modeled by a normal distribution with a mean of six years and a standard deviation
A soon-to-be-introduced cell phone has an expected service life that can be modeled by a normal distribution with a mean of five years and a standard deviation of 0.6 year.a. If the company offers a
Determine the availability for each of these cases:a. MTBF = 40 days, average repair time = 3 daysb. MTBF = 300 hours, average repair time = 6 hours LO.1
A machine can operate for an average of 10 weeks before it needs to be overhauled, a process which takes two days. The machine is operated five days a week. Compute the availability of this machine.
One line of tires produced by a large company has a wear-out life that can be modeled using a normal distribution with a mean of 25,000 miles and a standard deviation of 2,000 miles. Determine each
A product design engineer must decide if a redundant component is cost-justified in a certain system.The system in question has a critical component with a probability of .98 of operating. System
Due to the extreme cost of interrupting production, a firm has two standby machines available in case a particular machine breaks down. The machine in use has a reliability of .94, and the backups
The mean life of a certain ball bearing can be modeled using a normal distribution with a mean of six years and a standard deviation of one year. Determine each of the following:a. The probability
By means of extensive testing, a manufacturer has determined that its Super Sucker Vacuum Cleaner models have an expected life that is exponential, with a mean of four years. Find the probability
Explain the term availability and perform simple calculations. LO.1
List some guidelines for successful service design. LO.1
List the characteristics of well-designed service systems. LO.1
Discuss the two key issues in service design. LO.1
Discuss several key issues in product or service design. LO.1
Define the terms operations management and supply chain. LO.1
Identify similarities and differences between production and service operations. LO.1
Explain the importance of learning about operations management. LO.1
Identify the three major functional areas of organizations and describe how they interrelate. LO.1
Summarize the two major aspects of process management. LO.1
Describe the operations function and the nature of the operations manager’s job. LO.1
Explain the key aspects of operations management decision making. LO.1
Briefly describe the historical evolution of operations management. LO.1
Describe current issues in business that impact operations management. LO.1
Explain the importance of ethical decision making. LO.1
Explain the need to manage the supply chain LO.1
How important is the loss of manufacturing jobs to the nation? LO.1
Can you suggest some actions the government (federal, state, or local) can take to stem the job loss? LO.1
What evidence is there of the importance of manufacturing innovation? LO.1
What possible solutions do you see for competitors such as Macy’s and Gap? LO.1
Why are companies like Hershey’s engaging in sustainability initiatives such as this? LO.1

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