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business
hotel operations management

Questions and Answers of Hotel Operations Management

How might Hershey’s actions affect others in the supply chain?How might they affect competitors or customers? LO.1
Recognize an ethical issue by asking if an action could be damaging to a group or an individual. Is there more to it than just what is legal? LO.1
Make sure the pertinent facts are known, such as who will be impacted, and what options are available. LO.1
Evaluate the options by referring to the appropriate preceding ethical principle. LO.1
Identify the “best” option and then further examine it by asking how someone you respect would view it. LO.1
In retrospect, consider the effect your decision had and what you can learn from it. LO.1
How do customers judge the quality of a supermarket? LO.1
Indicate how and why each of these factors is important to the successful operation of a supermarket:a. Customer satisfactionb. Forecastingc. Capacity planningd. Locatione. Inventory managementf.
What are some of the ways Wegmans uses technology to gain an edge over its competition? LO.1
Briefly describe the terms operations management and supply chain. LO.1
Identify the three major functional areas of business organizations and briefly describe how they interrelate. LO.1
Describe the operations function and the nature of the operations manager’s job. LO.1
List five important differences between goods production and service operations; then list five important similarities. LO.1
Why are services important? Why is manufacturing important? What are nonmanufactured goods? LO.1
What are models and why are they important? LO.1
Why is the degree of customization an important consideration in process planning? LO.1
Describe each of these systems: craft production, mass production, and lean production. LO.1
Why might some workers prefer not to work in a lean production environment? LO.1
Discuss the importance of each of the following:a. Matching supply and demandb. Managing a supply chain LO.1
List and briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation. LO.1
Why do people do things that are unethical? LO.1
Explain the term value-added. LO.1
Discuss the various impacts of outsourcing. LO.1
Discuss the term sustainability, and its relevance for business organizations. LO.1
What are trade-offs? Why is careful consideration of trade-offs important in decision making? LO.1
Why is it important for the various functional areas of a business organization to collaborate? LO.1
In what general ways does technology have an impact on operations management decision making? LO.1
Many organizations offer a combination of goods and services to their customers. As you learned in this chapter, there are some key differences between the production of goods and the delivery of
One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain. LO.1
What ethical considerations are important in development of technology in general, as well as AI(artificial intelligence)? LO.1
a. What would cause a businessperson to make an unethical decision?b. What are the risks of doing so? LO.1
Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.a. What kinds of things would likely
In what ways are Hazel’s customers most likely to judge the quality of her lawn care services? LO.1
What are some of the trade-offs that Hazel probably considered relative to:a. Working for a company instead of for herself?b. Expanding the business?c. Launching a website? LO.1
The town is considering an ordinance that would prohibit putting grass clippings at the curb for pickup because local landfills cannot handle the volume. What options might Hazel consider if the
Hazel decided to offer the students who worked for her a bonus of $25 for ideas on how to improve the business, and they provided several good ideas. One idea that she initially rejected now appears
All managers have to cope with variation.a. What are the major sources of variation that Hazel has to contend with?b. How might these sources of variation impact Hazel’s ability to match supply and
Hazel is thinking of making some of her operations sustainable.What are some ideas she might consider? LO.1
Identify the question to be answered. This is critical. LO.1
Summarize the information given in the problem statement using the appropriate symbols. LO.1
Determine what type of problem it is so you can select the appropriate problem-solving tools such as a formula or table. Check your notes from class, chapter examples, and the Solved Problems section
Solve the problem and be sure to indicate your answer. LO.1
List several ways that business organizations compete. LO.1
Name several reasons that business organizations fail. LO.1
Define the terms mission and strategy and explain why they are important. LO.1
Discuss and compare organization strategy and operations strategy and explain why it is important to link the two. LO.1
Describe and give examples of time-based strategies. LO.1
Define the term productivity and explain why it is important to organizations and to countries. LO.1
Describe several factors that affect productivity. LO.1
Link strategy directly to the organization’s mission or vision statement. LO.1
Assess strengths, weaknesses, threats, and opportunities, and identify core competencies. LO.1
Identify order winners and order qualifiers. LO.1
Select one or two strategies (e.g., low cost, speed, customer service) to focus on. LO.1
Why is high productivity important for a nation? LO.1
Why do you suppose that service jobs have lower productivity than manufacturing jobs? LO.1
How can a company gain a competitive advantage by having higher productivity than its competitors have? LO.1
What factors enable Dutch tomato growers to achieve much higher productivity than the Italian and Greek growers? LO.1
Discuss the importance of the Dutch growers’ supply chain. LO.1
From time to time, various groups clamor for import restrictions or tariffs on foreign-produced goods, particularly automobiles. How might these be helpful? Harmful? LO.1
List the key ways that organizations compete. LO.1
Explain the importance of identifying and differentiating order qualifiers and order winners. LO.1
Select two stores you shop at, and state how they compete. LO.1
What is the Balanced Scorecard and how is it useful? LO.1
Contrast the terms strategies and tactics. LO.1
Contrast organization strategy and operations strategy. LO.1
Explain the term time-based strategies and give three examples. LO.1
Productivity should be a concern of every business organization.a. How is productivity defined?b. How are productivity measures used?c. Why is productivity important?d. What part of the organization
List some factors that can affect productivity, as well as some ways that productivity can be improved. LO.1
Name 10 ways that banks compete for customers. LO.1
Explain the rationale of an operations strategy that seeks to increase the opportunity for use of technology by reducing variability in processing requirements. LO.1
Identify two companies that have time-based strategies, and two that have quality-based strategies. LO.1
Who needs to be involved in formulating organizational strategy? LO.1
Name some of the competitive trade-offs that might arise in a fast-food restaurant. LO.1
How can technology improve:a. competitiveness?b. productivity? LO.1
While it is true that increases in efficiency generate productivity increases, it is possible to get caught in an “efficiency improvement trap.” Explain what this means. LO.1
Give two examples of what would be considered unethical involving competition and the ethical principles (see Chapter 1) that would be violated.A catering company prepared and served 300 meals at an
Compute the multifactor productivity measure for each of the weeks shown for production of chocolate bars. What do the productivity figures suggest? Assume 40-hours work in a week and an hourly wage
The following table shows data on the average number of customers processed by several bank service units each day. The hourly wage rate is $25, the overhead rate is 1.0 times labor cost, and
Briefly describe the cookie production process. LO.1
What are two ways that the company has increased productivity?Why did increasing the length of the ovens result in a faster output rate? LO.1
Do you think that the company is making the right decision by not automating the packing of cookies? Explain your reasoning.What obligation does a company have to its employees in a situation such as
What factors cause the company to carry minimal amounts of certain inventories? What benefits result from this policy? LO.1
As a consumer, what things do you consider in judging the quality of cookies you buy in a supermarket? LO.1
What advantages and what limitations stem from the company’s not using preservatives in cookies? LO.1
Briefly describe the company’s strategy. LO.1
What competitive advantage does Hazel have over a professional lawn care service? LO.1
Hazel would like to increase her profits, but she doesn’t believe it would be wise to raise her prices considering the current state of the local economy. Instead, she has given some thought to
Hazel is thinking about the purchase of new equipment. One would be power sidewalk edgers. She believes edgers will lead to an increase in productivity. Another would be a chain saw, which would be
Hazel has been fairly successful in her neighborhood, and now wants to expand to other neighborhoods, including some that are five miles away. What would be the advantages and disadvantages of doing
Hazel does not have a mission statement or a set of objectives.Take one of the following positions and defend it:a. Hazel doesn’t need a formal mission statement and objectives.Many small
Which crew size had the highest productivity per worker?Which crew size had the lowest productivity per worker? What are some possible explanations for these results? LO.1
After a recent storm, a customer called in a panic, saying she had planned a garden party for the upcoming weekend and her garden was in a shambles. The owner decided to send a crew of four workers,
What is a possible qualitative issue that may very well influence productivity levels that the productivity ratios fail to take into account? LO.1
What operations strategies are important at Girlfriend Collective? LO.1
In what ways do these strategies put Girlfriend Collective at a competitive advantage or disadvantage? LO.1
What short- and long-term impacts do Girlfriend Collective’s business practices have on the garment industry? On recyclers?On communities? On profits? LO.1
How might sustainability measures for people and production processes impact productivity? How can companies balance a desire for ethics with productivity concerns? LO.1
Why is it important for the USPS to have a high volume of mail to process? LO.1
What caused productivity to increase? LO.1
What impact did competitive pressures have on the USPS? LO.1

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