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business
human resources management

Questions and Answers of Human Resources Management

What is the best way for an organization to reduce its employee recruitment challenges?a. Increase training efforts.b. Increase starting wage rates.c. Reduce employee turnover rates.d. Reduce the
Which is an example of a hospitality organization addressing its corporate (social) responsibilities?a. Reduction in selling pricesb. Increase in stockholder dividendsc. Implementation of “Earth
The goal of an organization undertaking corporate (social) responsibilities efforts should be toa. Reduce its costs.b. Increase its hourly starting wages.c. Make a positive impact on its local
The question is intended to generate thoughtful discussion about key characteristics of effective HR managers. Being highly organized, having a good sense of fairness for both employer and employee
This question is intended to generate thoughtful discussion about students’ views regarding various management styles as well as management's actual role in motivating those working in a
1. Many employees in the hospitality industry hold more than one job. What are some reasons why they do so?2. How can Larry determine whether this situation warrants the future development of a
1. How do you think the restaurant’s policy affects each of the following HR functional areas:Staffing the operationDeveloping staffMotivating staffMaintaining staff2. Why do you think paid
This question allows students to contrast the goals of managers and workers in a hospitality organization. In some cases the goals will be identical. Examples include a desire for fair treatment,
1. Would you change the recordkeeping system that has been used?2. What alternatives could Sara suggest to Dave that would help the restaurant save time and money in maintaining these records?3. What
The purpose of this question is to make students aware of the importance of their own HR-related actions. It certainly is the case that individual managers can be held civilly, and sometimes even
1. Draft a two-paragraph statement explaining your policy for use in your employee handbook.• Ease recordkeeping• Be easily explainable to employees• Represent fairness as defined by the
Hospitality trade associations often lobby to influence proposed labor-related legislation. Given the diversity of opinion that often accompanies proposed legislation that may be controversial, do
The jurisdiction of an employment law refers to thea. Penalties imposed for violating the law.b. Size of business to which the law applies.c. Geographic area in which the law is enforceable.d. Steps
What do you think of the “time off” request system in use at the Windjammer?
Discrimination based on physical appearance is not expressly prohibited by the Civil Rights Act. As a result, some hospitality organizations hire only “attractive” staff members for many of their
Which law requires restaurants to provide handicap parking spaces for guests?a. The Clayton Actb. Americans with Disabilities Actc. Age Discrimination in Employment Actd. Patient Protection and
1. If you were an Unemployment Compensation administrative hearing judge in this case, would you initially be more likely to side with the employee or the hotel?2. How would you likely answer the
The Patient Protection and Affordable Care Act (ACA) was controversial at the time of its passage and remains so today. Do you think its passage was good for business? For hospitality industry
Garnishment is a court ordered action that affectsa. A worker’s pay.b. Employee working conditions.c. A worker’s right to join a union.d. Management’s right to discharge a worker for good cause.
In some cases Americans working internationally have been seen as not having respect for local laws and customs of their host countries, including those related to employer–employee relations.
Governmental rules and regulations defining allowable employee/employer conduct area. Rarely changed.b. Modified as society evolves.c. Only changed at the request of employers.d. Easily changed at
Which governmental entity is responsible for administering worker’s compensation programs affecting employees who are injured on the job?a. Cityb. Countyc. Stated. Federal
Which federal law gave restaurant employees the right to organize and bargain collectively?a. Civil Rights Actb. Railway Labor Actc. Fair Labor Standards Actd. National Labor Relations Act
Which federal law regulates the conditions under which minors can be employed?a. Civil Rights Actb. Railway Labor Actc. Fair Labor Standards Actd. National Labor Relations Act
What is the minimum age at which minors can be employed outside of school hours in nonmanufacturing jobs?a. 12b. 13c. 14d. 15
What is the minimum age at which workers can be employed in hazardous occupations?a. 18b. 19c. 20d. 21
Which federal law requires employees to be paid overtime for hours worked in excess of 40 per week?a. Clayton Actb. Civil Rights Actc. Fair Labor Standards Actd. National Labor Relations Act
Which governmental entity is responsible for regulating interstate commerce?a. Cityb. Countyc. Stated. Federal
Review the discussion in this chapter about external and internal influences on HR activities.a. What are additional examples of external and internal influences on each of the basic HR activities
1. Should Tonya recommend offering Naomi the promotion to executive chef at Hawk Hollow?2. Based on Chef Hayhoe’s evaluation, what would you advise Tonya to do if her own boss opposed her
Some businesspeople believe that the government is too intrusive in the operation of business. Consider the employment-related laws presented in this chapter. Are there any that you believe should
What is the major factor that influences the passage and enforcement of employment-related legislation?a. Population growthb. Workforce diversityc. Efforts to reduce operating costsd. Societal views
1. What do you think those outside the hospitality industry would think about Tara’s decision to terminate Donna?2. Assume that accurate information regarding this situation were to become
In which decade did Congress pass the Civil Rights Act?a. 1940sb. 1950sc. 1960sd. 1970s
The Equal Employment Opportunity Commission (EEOC) was created as a result of a revision to which act?a. Equal Pay Actb. Civil Rights Actc. Fair Labor Standards Actd. Lilly Ledbetter Fair Pay Act
The act of sexual harassment is a violation of thea. Equal Pay Act.b. Civil Rights Act.c. Fair Labor Standards Act.d. Lilly Ledbetter Fair Pay Act.
Who is permitted to determine whether a specific job requirement is a bona fide occupational qualification?a. Workersb. Employersc. Worker unionsd. Federal government
At what age are workers covered under the Age Discrimination in Employment Act?a. 35b. 40c. 45d. 50
Which law requires employers to make reasonable accommodations for workers to ensure fairness in employment?a. Civil Rights Actb. Fair Labor Standards Actc. Americans With Disabilities Actd. Patient
Under the Family Medical Leave Act, how much unpaid leave are pregnant workers allowed to receive after their baby’s birth?a. 1 weekb. 4 weeksc. 12 weeksd. 26 weeks
Which law altered the statute of limitations allowed for worker allegations of an employer’s equal-pay violations?a. Equal Pay Actb. Civil Rights Actc. Fair Labor Standards Actd. Lilly Ledbetter
Which law mandated that all workers who are not covered by a health insurance plan at work must purchase individual health care coverage?a. Clayton Actb. Civil Rights Actc. Fair Labor Standards Actd.
How many full-time workers must a business employ to be covered by the Patient Protection and Affordable Care Act?a. 25b. 50c. 75d. 100
U.S. citizens managing hospitality operations in foreign countries are always required to follow the employment laws of thea. U.S. federal government.b. Country in which their units are operated.c.
At which governmental level will changes in employment law be most widely publicized?a. Cityb. Countyc. Stated. Federal
How much unpaid leave, per 12-month period, are eligible workers allowed to take under the Family and Medical Leave Act?a. 10 weeksb. 12 weeksc. 14 weeksd. 16 weeks
1. What is the primary problem at the Ocean Edge Hotel? What tactics that might address the problem can you identify?2. What are the pros and cons of managing HR at a small property and of working at
Basic Management Functions Involve HR Responsibilities.a. What are additional examples of each management function applicable to HR that might be the responsibility of top-level managers, mid-level
The hospitality industry is part of the largera. Retail industry.b. Transportation industry.c. Wholesale trade industry.d. Travel and tourism industry.
1. What are additional ways Alice can obtain the HR-related information she needs to do her job well?2. What information applicable to Oscar’s nutrition services employees will likely be relevant
Which is an example of a non-commercial foodservice operation?a. Mall food courtb. Hospital cafeteriac. Hotel dining roomd. Grocery store delicatessen
1. How are the results of strategies used to manage HR at Felix’s hotel affecting the business?2. What are possible reasons that top-level managers at Felix’s property do not recognize the
This chapter indicates that high employee turnover rates create challenges formany hospitality organizations. Whatrole do you think HR personnel can play in reducing employee turnover?
Which type of hospitality industry employee will most often have limited formal education and experience in a job?a. Hourly workerb. Salaried workerc. Part-time workerd. Entry-level worker
1. What are some things that Felix, as a department head, could do within his own level of responsibility to improve the management of HR within his department?2. What are some things that Felix
How important do you think a code of ethics is for a small hospitality organization? How, if at all, is your response different for a very large hospitality organization?
Which management function are HR managers addressing when they develop job descriptions used for recruiting new employees?a. Staffingb. Planningc. Controllingd. Supervising
1. What are some things that Mateo’s hotel can do to capitalize on the HR problems accruing at Felix’s resort?2. What are some tactics that Mateo’s hotel can use as it faces competition for its
What are examples of tactics that HR personnel and department-level managers and supervisors can use to best ensure that there are effective channels of communication between them?
Which management function are HR managers addressing when they develop labor standards for a hospitality business?a. Staffingb. Planningc. Controllingd. Supervising
A properly developed job description includesa. A list of tasks to be performed in the job.b. Information about the skills needed to do the job.c. Details about the hours during which the job is to
The type of hospitality manager least likely to have direct access to the services of a full-time HR specialist is the manager of aa. Franchised resort hotel.b. Single owner-operated restaurant.c.
Which type of external influence are HR managers responding to when they recommend implementing training programs that address terrorism threats?a. Legislationb. Competitionc. Global issuesd.
Which type of external influence are HR managers responding to when they recommend advertising entry-level position vacancies on currently popular social media sites?a. Legislationb. Competitionc.
What would be the long-term impact of implementing employee empowerment in a hospitality organization?a. Employee wages are increased.b. Employee wages are decreased.c. Employee decision-making
What would be the immediate impact of down-sizing in a food service organization?a. The number of menu items offered will be reduced.b. The number of staff in the organization will be reduced.c. The
What type of individuals would normally be selected to serve on a hospitality operation’s executive committee?a. Creditorsb. Hourly workersc. Department headsd. Owners and investors
Which type of HR approach is in use in a hospitality organization when department heads are fully responsible for the personnel-related issues relevant to their staff?a. Unionizedb. Socializedc.
HR managers conduct exit interviews toa. Formally certify a worker’s shift.b. Verify appropriate wage payments.c. Identify reasons for employee termination.d. Summarize strong and weak points of
In a large hospitality organization, who would be most responsible for identifying short- and long-term staffing needs?a. HR managerb. General managerc. Department headsd. Executive committee
Who will typically fill the HR manager’s role in smaller hospitality operations?a. Investorsb. Supervisorsc. Department headsd. General managers
The use of effective supervisory tactics will most directly affect a hospitality operation’sa. Pricing structure.b. Recruiting efforts.c. Average hourly wage.d. Employee turnover rate.
Which HR challenge are managers addressing directly when they promote policies that emphasize the worth and value of current employees?a. Recruiting and selecting qualified staffb. Retaining and
Which HR challenges are managers addressing when they develop assessment programs designed to measure and improve worker performance?a. Recruiting and selecting qualified staffb. Retaining and
The Altoona Inn is a medium-sized hotel that employees 60 people. In the last year, and for various reasons, 12 employees left the hotel and in the same time period 12 new replacement workers were
What is true about a management action that is legal?a. The action is always ethical.b. The action is always unethical.c. The action may or may not be ethical.d. The action will always benefit the
Which ethical issue are managers addressing when they consider whether a decision being made is fair?a. Utilityb. Rightsc. Justiced. Caring
Which ethical issue are managers addressing when they consider whether a decision being made properly addresses responsibilities that individuals have to each other?a. Utilityb. Rightsc. Justiced.
What is the term used to describe a formal statement that outlines broad concepts to guide ethical decision-making in an organization?a. Lawb. Code of ethicsc. Employee handbookd. Policies and
Who would NOT be held accountable for the behavior described in an organization’s code of ethics?a. Vendorsb. Managersc. Salaried workersd. Part-time workers

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