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international human resource management
Questions and Answers of
International Human Resource Management
2. If you became the new manager at a restaurant with high employee turnover, what actions would you take to increase retention of employees?
1. Describe your expectations for a job. How well does your employer meet the expectations you hold about the psychological contract?
LO6 Summarize various ways to manage retention.
LO5 Describe different kinds of turnover and how turnover can be measured.
LO4 Identify a system for controlling absenteeism.
LO3 Define the difference between job satisfaction and engagement.
LO2 Explain the nature of the psychological contract.
LO1 Discuss four different views of motivation at work.
2. What is your opinion of Agile Working? Do you think there are any disadvantages associated with this flexible work arrangement?
1. Based on Unilever’s Agile Working program, what else can human resource professionals do to facilitate work–life balance in organizations?What other opportunities could Unilever offer its
4. You have recently assumed the role of Human Resource Manager in your company. In reviewing the company records, you note that the job descriptions were last updated five years ago.
3. Explain how you would conduct a job analysis in a company that has never had job descriptions. Utilize the O*Net as a resource for your information.
2. For many individuals, the nature of work and jobs is changing. Describe these changes, some reasons for them, and how they are affecting both human resource management and individuals.
1. Describe how changes in the workforce have been impacting organizations, including organizations for which you have recently worked.
4. Job analysis enables human resource professionals and operating managers to identify the proper tasks, duties, and responsibilities of various organizational jobs. Given its importance, the
3. Focusing on the right mix between work and home is an important issue that companies address on an ongoing basis. Human resource professionals should create policies that allow workers to
2. Many employees desire flexible work arrangements so that they can work in ways that accommodate their individual preferences, obligations, and schedules. Companies can offer a wide array of
1. The development of important skills in employees is always a concern for human resource professionals and managers. Skills gaps continue to challenge organizations, and proper steps need to be
LO6 List the components of job descriptions.
LO5 Describe job analysis and the stages in the process.
LO4 Discuss how flexible work arrangements are linked to work–life balancing efforts.
LO3 Define job design and identify common approaches to job design.
LO2 Identify components of workflow analysis.
LO1 Explain how the workforce is changing in unpredicted ways.
2. If you were an HR manager at UPS, how would you have handled the situation described in the case? How could the employee’s immediate manager have handled the situation differently?
1. What can HR professionals do to mitigate concerns about pregnancy discrimination in the workplace? What does the law say companies need to do to avoid violating the rights of pregnant employees?
4. Use the U.S. Department of Labor website(www.usdol.gov) to further research a topic discussed in this chapter. Be sure to understand what the particular law (act) is protecting and what the rules
3. Give an example of sexual harassment you may have witnessed or heard about. If you had been the HR manager, how would you have handled the situation?
2. You recently learned that two of your key female employees will be taking maternity leave around the same time.What procedures or rules do you need to be aware of based on the Pregnancy
1. Discuss some of the protected characteristics covered by equal employment opportunity laws and why they are important in today’s employment setting.
4. Diversity enables companies to capitalize on employees’ unique attributes.However, it has also created challenges for HR professionals because these differences can cause problems and
3. Providing reasonable accommodations for pregnant employees, workers with disabilities, and individuals with military backgrounds are important EEO issues today. HR professionals should understand
2. Sexual harassment is not a new issue in organizations, but it is still an important one. Companies should develop policies that educate employees about sexual misconduct so that they act
1. Workplace discrimination is an ongoing concern for organizations. HR departments should recognize the different individual characteristics and work processes that can lead to discrimination. They
LO5 List key elements of disability discrimination laws.LO6 Discuss the legal protections to prevent bias and discrimination based on age, religion, national origin, and other factors.
LO4 Distinguish between the two types of sexual harassment and explain how employers can prevent such misconduct.
LO3 Show how women are affected by pay, job assignments, and career issues.
LO2 Outline key provisions in the Civil Rights Acts of 1964 and 1991 and compare the two theories of unlawful employment discrimination.
LO1 Identify the major government agencies that enforce employment discrimination laws.
2. How would you evaluate the talent solutions framework developed for the Climate Solutions unit at Ingersoll Rand? Is the approach something that you could use as a line manager or as an HR
1. Why do HR personnel need to think more strategically in companies? Why might such an approach enable HR to be taken more seriously by other managers?
4. As the HR manager for a multinational corporation, you want to identify HR competencies that are critical for global companies. Visit the website for the World Federation of People Management
3. How can an organization maintain its image while dealing with a talent surplus? If layoffs are necessary, what would you recommend managers do to ensure that survivors remain committed and
2. What steps can HR professionals take to ensure that mergers and acquisitions are successful?How can HR help during the integration process?
1. Discuss how globalization has changed jobs in an organization where you have worked. What are some HR responses to those changes?
LO6 Identify how organizations can measure and analyze the effectiveness of HR management practices.
LO5 List options for handling a shortage and a surplus of employees.
LO4 Discuss how to forecast the supply and demand of Human Resources.
LO3 Outline how HR’s strategies are merged with organizational strategies and give two examples.
LO2 Explain the key differences between effective and ineffective strategies and suggest ways to implement strategic asset reallocation.
LO1 Summarize the organization’s strategic planning process.
5. Your company, a growing firm in the financial services industry, is extremely sensitive to the issues surrounding business ethics.
4. Assume you are an HR Director with a staff of seven people. A departmental objective is for all staff members to become professionally certified within a year. Using the Internet resources of HR
3. Why is it important for HR management to transform from being primarily administrative and operational to a more strategic contributor?
2. Give some examples of ethical issues that you have experienced in jobs and explain how HR did or did not help resolve them.
1. Discuss several areas in which HR can affect organizational culture positively or negatively.
2. What is your opinion of Apprenticeship 3.0?Is it an approach that you would consider using as an HR manager, or does it need further development?
1. How did the Water Quality Association’s use of technology help enhance how employees acquired important work competencies? Can you think of any other mobile technology applications that might be
LO6 Explain the key competencies needed by HR professionals and why certification is important.
LO5 Explain how ethical issues in organizations affect HR management.
LO4 Provide an overview of four challenges facing HR today.
LO3 Name the seven categories of HR functions.
LO2 Identify how human resource management and employees can be core competencies for organizations.
LO1 Understand human resource management and define human capital.
2. What additional measures would you use to show the value of investing?
1. If you were the manager of HR, how would you rationalize to your members investing in a culture audit?
2. Though their efforts resulted in improved retention and productivity, what is missing from this case?
1. What methods were used in this case to identify the causes of high turnover and low productivity? What other methods could have been used to obtain better data?
3. The Canada HR Centre provides a turnover calculator for estimating the costs of an employee quitting. In groups, choose a real job (for which you have compensation information) and calculate the
2. A company wishes to increase the sales performance of its staff. It has been determined that for each $15 product sold, the company makes $5 in profit. Currently, employees who are paid $20 an
1. Your HR director has asked you to determine whether your organization (a group of about 50 non-unionized, full-time managers and professionals working in scientific services in Alberta) has an
2. Does the survey help you identify actions that can be taken to improve the engagement scores?
1. Does the survey prompt discussions with your direct reports?
Identify the challenges in measuring HR activities and determine the metrics that are important to the stakeholders in organizations.
Discuss methods of assessment, such as cost-benefit analysis, utility analysis, and auditing techniques.
Outline five aspects of HRM that can be evaluated using the SC model for measuring effectiveness: compliance with laws and regulations, client satisfaction, culture management to influence employee
Understand the importance of measuring the effectiveness of HRM activities through workforce analytics.
2. What are the advantages and disadvantages of the decision that you made?
1. If you were Dawn, what decision would you make and why?
3. Martyn Hart, Chair of the National Outsourcing Association, has stated, "One of the most notable aspects of outsourcing is that people rarely like to talk about success stories. The truth is,
2. Canadians have experienced several strikes over outsourcing. Identify them and focus on a recent strike. Analyze the media reports, and consult the employer and union websites to determine the
1. We buy the cheap T-shirts and television sets and also worry about all the jobs losses in Canada. The outsourcing of jobs to other countries ( offshoring) results in positive and negative
Specify the fee that the provider believes to be reasonable compensation for its services.
Describe the economic model that is proposed for the operation.
Explain how these challenges will be met and present a proposed timetable for meeting them.
Identify the challenges that the provider expects to encounter while improving the operation.
Describe actual situations in which the provider is currently providing the services that are proposed for this operation.
Explain how the provider is uniquely qualified to accomplish the measurable objectives that are described in the request.
2. Describe the HR implications under a full in tegration scenario (Kaiser)and a han ds-off acquisition scenario (Creemore Springs).
1. Using HR Planning Notebook 12.2, what do you think were the reasons for the acquisitions in both cases?
3. One of the urgent issues facing executives immediately after the merger is announced is the retention of key employees. How would you define or describe a key employee?What methods would you use
2. Describe the effects that a merger may have on employees. What can management do to lessen the more negative effects of a merger? What can employees do to protect themselves when they start to
1. What are the reasons that a company would acquire another company? Search the business press for a recent acquisition, and rank the reasons for the acquisition as explained by the analysts and/ or
4. To overcome cultural challenges, celebrate small wins, acknowledge value in past practices, and measure progress at regular intervals.
3. Use acculturation strategies such as cross-functional seminars and graduation ceremonies (to let go of the "old"), and provide cultural mentors to strengthen integration.
2. Identify similarities and differences, and discuss these. Create a new employee value proposition from the strengths of each culture.
1. Conduct a cultural audit of each organization, through qual itative research (e.g., interviews, focus groups)or through quantitative surveys.
4. When sending your employees into remote and dangerous geographic regions, should all employees (i.e., both home- and host-country employees) get the same employment support and workplace safety
3. What can companies operating in industries such as the mining or oil business do to protect their international assignees? What should be the role of the HRM function?
2. Did Reinhart do the right thing to get involved in the way described and help his employee? What were Reinhart's alternatives and options?
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