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business
management in the hospitality industry

Questions and Answers of Management In The Hospitality Industry

Name the major promoters of tourism and describe how they promote tourism.
Discuss the different methods of tourist travel.
Discuss the long-term prospects for tourism.
3. Describe your dream job.
2. Chart out the steps that you will take to get to your career goal.
1. Suggest ways to improve service in a hospitality business.
1. In your own words, define the term tourism.
2. What is the hub-and-spoke system?LEARNING OUTCOME 5S: Outline
4, Discuss the positive and negative impacts that tourism can have on a country.
1. List your recommendations for how park superintend- ents can save the parks.
3. Describe the services offered by a tour operator.
2. What is the multiplier effect?
4. Name three tourism organizations and describe their purpose.
Governments will increasingly recognize the importance of tourism not only as an economic force, but also as a sociocultural force of increasing significance.
Safety and security: Important aspects of safety and security include terrorism, the growing disparity between the "haves" and "have-nots" in the world, diminishing financial resources,
2. Using the examples above, apply your likely cruise passengers to the three segments of the cruise industry.
1. Brainstorm examples of who is likely to be a cruise passenger.
1. What steps should Tom take to meet the requirements necessary for becoming a cruise captain?
An increase in actions taken toward making cruises more sustainable.
A sizable growth in the number of job opportuni- ties in the cruise industry.
1. How would you handle the short-staffing issue?
Continual development in the different types of cruises offered.
Expansion of the passengers within the cruise market.
An increase in the number of refurbished ships, with the intention of adding capacity.
An increase in the number of embarkations, destinations, and itineraries offered through North American ports. .
An increase in the number of North American ports.
New accommodations and entertainment to distin- guish themselves from other cruises.
A rapid expansion in the number of cruise ships.
Explain the organization of a cruise ship.1. Who goes on cruises?2. How is the cruise market segmented?1. What is the most popular kind of cen 2. Where can you go on a coastal cruise?3. What does the
3. Map out a plan of action that you would take to become a captain of a cruise ship.
4. Map out a plan of action that you would take to become a hotel manager of a cruise ship.
2. How are restaurants classified?
1. Name some of America's finest chefs.
6. What should you do to ensure that all the guests in the restaurant are happy?
5. How would you immediately make an impact on the long check times?
4. How would you manipulate your floor plan to provide exceptional service for the party of 50?
3. What would you do to ensure a smooth, successful transition for the party of 50?
2. What measures would you take to get the appropriate cooks in to work as soon as possible?
2. What are some characteristics of casual dining?
List each of GRA’s “Seven Environmental Categories”.
Describe characteristics of the restaurant market.
2. Discuss your position on one cruise line dominating the industry, such as Carnival.
1. How do you feel about most cruise ships sailing under foreign flags? Discuss your position on the current U.S. stipulations for cruise ships.
Describe the different types of cruises.
Hotels are using branded restaurants instead of oper- ating their own restaurants.
Hotel companies are trying to persuade guests to book rooms via the company Web site. When guests use an Internet site like hotels.com, the hotel must pay about $20 for each booking.
Compliance with the ADA: As a result of the Americans with Disabilities Act (ADA), all hotels must modify existing facilities and incorporate design features into new construction that make areas
Diversity of the guest: More women travelers are oc- cupying hotel rooms. This is particularly due to an in- crease in business travel.
Security: A survey by the International Hotel Association indicated that guests continue to be concerned about personal security. Hotels are constantly working to improve guest security. For example,
Greening of hotels and guest rooms: This includes an increase in recycling and the use of environmentally friendly products, amenities, and biodegradable detergents and other topics discussed in the
Revenue management increases profit by effective pric- ing of room inventory.
Continued quest for increases in productivity: As pressure mounts from owners and management companies, hotel managers are looking for innovative ways to increase productivity and to measure
Technology enhances guest services and control costs in all areas of the hotel, including guest ordering and payment, food production, refrigeration, marketing, management, control, and communication.
Increased use of technology: Individuals make reser- vations via the Internet. Travel agents are able to make reservations at more properties. There is increasing sim- plification of the various
Diversity of workforce: Experts project a substantial increase in the number of women and minorities who will not only be taking hourly paid positions, but will also work in supervisory and
3. Name the characteristics that an executive housekeeper should possess.
2. What departments are included in guest services?
1. What is a PBX or CBX?
Hotel restaurants are using system-wide, standardized, casual menus with some regional variations.
Hotel restaurants are adopting themes (e.g., Northern Italian).
Identify the different segments in the cruise market.
Know the key players in the cruise industry.
Describe how the cruise industry developed. a>coy
2. Your hotel has 275 rooms. Last night 198 were occupied. What is the occupancy percentage?
1. If you were on the executive committee of a hotel, what kinds of things would you do to ensure the hotel's success?
2. Organization: Hotel Jobs Summary: This Web site offers information to recruiters, employers, and job seekers in the hospitality industry.a. What different jobs are being offered under “Job
6. Explain the importance of accident and loss prevention. What security measures are taken in order to pro- tect guests and their property?
1. What should Jamie do to maintain the hotel's standards and ensure that all guest rooms are serviced?
3. Describe the role of the general manager.
4. What are the advantages and disad- vantages of revenue management?
explain the way the activities of mankind are affecting the planet
describe the various forms of environmental degradation
analyse the reasons for the over-exploitation of water, minerals and oil
describe the effects of over-population
analyse the relationship between economics, people and the environment
define sustainable economics
Read the article entitled ‘The Economics of the Coming Spaceship Earth’ by Kenneth E. Boulding. Then read the article entitled ‘Lifeboat Ethics: The Case Against Helping the Poor’, by Garrett
explain the way the activities of mankind are affecting the planet
describe the various forms of environmental degradation
define sustainable development and explain its history
explain the three pillars of sustainability
give reasons why the hospitality industry needs to become more sustainable
give examples of sustainable practice in the hospitality industry
explain the concept of eco-advantage
Why should hotels become more sustainable?
1 GROUP DISCUSSION, GROUP PROJECT OR WRITTEN ASSIGNMENT¢ Outline the major environment threats and social challenges facing the world today.e How are these issues impacting your country or region?e
2 GROUP DISCUSSION OR GROUP PROJECT Mitigating environmental challenges e What are the major environmental threats facing your country or region?e What control measures are in place to combat these
3 GROUP PROJECT Environmental and social issues in media e Review the environment-related issues that have caught the attention of your local and national media over the past month.e How have these
4 GROUP PROJECT OR WRITTEN ASSIGNMENT Hospitality and sustainability challenges¢ What is the biggest environmental and societal issue facing the hospitality industry in your country?¢ How does it
5 GROUP PROJECT e Develop an outline for a television or radio programme that will raise public awareness of environmental issues and related control actions in you country. :
6 WRITTEN (AND RESEARCH) ASSIGNMENT e Select a case study on tourism and hospitality. Identify how tourism and hospitality contribute towards climate change, depletion of the ozone layer,
The Miller Motel has just signed a lease with International Computers, Inc., for a new front-office computer. Lease provisions and other relevant information are as follows:Lease term is 5 years
The Del Castillo Company (DCC) has decided to acquire a computer for one of its hotels. The computer can be leased on a 5-year contract for $10,000 per year.Payments would be made at the beginning of
The Clark Restaurant Company is considering a sale and leaseback arrangement for the remaining 5 years of one of its buildings. The building is to be demolished in 5 years to make way for a new
The Ortega Resort has decided to acquire a new fairway mower. One alternative is to lease the mower for 5 years making lease payments at the beginning of each year of $8,000. Maintenance would be
Two lodging firms, Northern Lights and Southern Exposure, began operations with 100 room properties and identical balance sheet.Three years later, both “acquired” additional 50-room properties.
The Queen’s Inn’s financial situation at the end of 20X3 and 20X4 is summarized as follows:20X3 20X4 Owner’s equity $5,000,000 $5,200,000 Total property and equipment (fixed assets) 5,900,000
The Irish Inn is contemplating the purchase or the lease of a new dryer. Tip O’Donnell, owner of the Irish Inn, believes that the lease would not be capitalized and thus his financial ratios would
Olga Counterman’s motel and restaurant rents its facilities from Z-B Corporation. Olga has been paying 10% of the motel and restaurant's total sales to Z-B. This past year the sales breakdown was
Holly Molseed, owner of Holly’s Hotel, desires to know which 5-year lease arrangement is most desirable. Her options are as follows:1. Fixed rent of $11,000 per month, due at the beginning of each

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