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business
management in the hospitality industry
Questions and Answers of
Management In The Hospitality Industry
1. What role do the officers play in the club management structure?
2. What role do committees play in the club management structure?
| 3. What is a golf course superintendent responsible 1 for?
1. In your opinion, should the fees be waived?
2. What would you say or do?
1. Describe the development of clubs.
2. Name the different types of clubs.
3. What is the difference between club and hotel management?
4. How are clubs mostly being devel- oped today?
5. What areas does a club general manager need to know about?
2. Go to the Web site for ClubCorp at www.clubcorp.com and see if you agree with its company philosophy. If you're really interested, request that a list of opportunities be e-mailed to you.
3. Organization: Prestonwood Country Club Web site: http://prestonwood.com/ Summary: Prestonwood is a full- service country club that offers activities and fine food.a. What kinds of activities are
Prestonwood Country Club?b. Parents may wish to take their children on vacations. In these situations, what might this country club offer kids?
1. Plan the steps in your career toward a club manager's position.
2. In groups of four, interview a club manager and write up a "day in the life" of your manager. Ask what challenges she or he faces.
Discuss how theme parks developed.
Recognize the key players in the theme park industry.
Discuss the structure of theme park management and operations.
Describe the different types of fairs, festivals, and events.
Distinguish between different types of employment in the theme park industry.
1. What is Knott’s Berry Farm?
2. Why did Walt Disney really create Disneyland?
1. How did Dollywood begin?
2. Why did Milton Hershey open the leisure park?
3. What are the elements of theme park management?
1. Define event tourism.
2. What is the difference between fairs and festivals?
3. Describe some career possibilities in theme parks.
1. What suggestions can you come up with, and how much will they cost? What resources and expenditures will your solution entail?
1. Where are several of the most well- known parks located?
2. Who are the key players in the theme park industry?
3. Who is the most formidable competitor facing the Disney Corp.?
4. What association must safety inspec- tors have certification through?
5. What is the purpose of organizing in the managerial process?
Describe the various activities related to gaming entertainment.
Outline the history of the gaming TT entertainment industry.&et.—_
Explain how the gaming entertainment converges with the hospitality industry.
1. Define the following:a. Betb. Handlec. Win
2. Briefly describe the history of the gaming industry.
2. Who are the top key players in the gaming industry?
1. What systems or procedures could you institute to make sure this type of oversight does not happen in your property?
2. What defines a gaming entertainment business?
Know about the major players in the convention industry.
Describe the destination management companies.
Know the various venues for meetings, conventions, and expositions.
2. What are the five primary responsibilities of a bureau?
3. What is the purpose of a familiarization (FAM) trip?
1. What is a destination management company?
2. What are the primary responsibilities of a professional meeting planner?
2. What is SMERF?
1. Ultimately, who is responsible for decision making in this situation?
2. What steps should be taken to remedy this situation?
3. Are there fair and ethical procedures to follow to pro- vide space for the preferred customer? If so, what are they?
4. What measures, if any, should be taken in handling the seasoned sales manager?
5. What leverage does the meeting planner have to secure this and future business with the bureau?
6. What might the preferred customer do if they are denied space and usage of the convention center?
7. How can this situation be avoided in the future?
1. What are associations and what is their purpose?
4. Describe the main types of meeting setups.
6. List the duties of CVBS.
Define a special event. 2
Describe what meeting planners do.
Discuss the challenges for event planners and managers.
Classify special events. . se
Identify the main professional organizations and associations involved with the special a event industry.
More bilateral treaties are being signed, which will make it easier for tourists to obtain visas to visit other countries.
Explain the concepts of hotel franchising HE and management contracts.polu jmes eceemacae
2. In groups, create an outline plan for a resort that follows the rules for both sustainable and ecotourism.
1. Go online and map out a plan to visit your dream pleasure travel destination. Be sure to include all expenses (i.e., flight, rental car/car service, hotel/lodge, etc.).
2. Suggest some ecotourism activities for your community.
1. Analyze your family’s and friends’ recent or upcoming travel plans. How do they compare to the examples in the text for reasons why people travel?
2. Go to the Sandals employment Web site and view current opportunities within the company. Which positions are you most interested in?Which Caribbean destination would be the most desirable?
1. Research the top 10 ecotourism destinations. Which would you be most likely to visit? Why?
5 What are the challenges of heritage tourism?
Explain the diamond rating and classification of hotels.
Classify hotels by type, location, and price.thhoaLetlalhee e
3. What additional information would you need to know if you were in the Smiths' situation?
2. What terms and conditions of a franchise agreement would be acceptable to you?
1. What would you do in the Smiths' situation? Make as- sumptions if needed.
3. What characteristics do the following hotel segments encompass?. City center hotels. Resort hotels. Airport hotels. Freeway hotels and motels. Full-service hotels. Economy/budget hotels.
2. What are the most frequent reasons for purchasing time-shares?
1. What is vacation ownership?
Describe the effects of a global economy on the hotel industry.
Name some prestigious and unusual hotels.lpe ba
4. What are five reasons people travel?
3. What is the goal of the United Nations Educational, Scientific, and Cultural Organizations?
There is increased concern for the health and safety of travelers and tourists.
The cruise industry will continue to expand.
As an ever-increasing number of tourists visit desti- nations, managing these destinations is becoming a challenge.
Technology will continue to advance, allowing even more information to be available more quickly to more places around the world. This includes in-room tech- nology as well.
The promotion and development of tourism are moving from the public sector (government) to the private sector (involved industry segments).
There will be an increase in the use of technology for security at entry points of countries to prevent terrorists from entering the country.
Ticketless travel will increase.
Low-cost airlines like Jet Blue, ATA, Ted, and Southwest will continue to gain market share at the expense of the larger airlines.
There is an increase in nature tourism.
Diversity of workforce. Continued quest for increases in productivity.
2. Where are most ecotourism destinations found?
1. How is ecotourism defined by The International Ecotourism Society(HES)?
3. What information would you need in order to make the best decision if faced with deciding to support or op- pose the convention center?
2. What would you do in this situation?
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