Questions and Answers of Managing Organizational Behaviour In Canada

What is the team-building process?
How can a team leader help build positive group norms?
How do cohesiveness and conformity to norms influence group performance?
What are members of self-managing teams typically expected to do?
The strategy of an organization is ________.(a) a process (b) positioning the organization in the competitive environment (c) consistent implementation actions (d) seen through the pattern in a
The formal structures of organizations may be shown in a(n) ____________. (a) environmental diagram (b) organization chart (c) horizontal diagram (d) matrix depiction (e) labour assignment chart
A major distinction between line and staff units is __________. (a) the amount of resources each is allowed to use (b) how their jobs link to the goals of the firm (c) the amount of education or
The division of labour by grouping people and material resources deals with ___________.(a) horizontal specialization (b) coordination (c) divisionalization (d) vertical specialization (e) goal
Control involves all but __________. (a) measuring results (b) establishing goals (c)taking corrective action (d) comparing results with goals (e) selecting manpower
Grouping individuals and resources in the organization around products, services, clients, territories, or legal entities is an example of_specialization, (a) divisional(b) functional (c) matrix (d)
Grouping resources into departments by skill, knowledge, and action is the ___________ pattern, (a) functional (b) divisional (c) vertical (d) means-end chains (e) matrix
A matrix structure __________. (a) reinforces unity of command (b) is inexpensive (c)is easy to explain to employees (d) gives some employees two bosses (e) results in very little organizational
____________is the concern for proper communication so that units can understand each other’s activities, (a) Control (b) Coordination (c) Specialization (cl) Departmentation (e) Division of labour
Compared to the machine bureaucracy (mechanistic type), the professional bureaucracy(organic type)_. (a) is more efficient for routine operations (b) has more vertical specialization and control (c)
Mission statements are written statements of organizational purpose.
A specific group, such as a political campaign, is an example of a primary beneficiary.
The configuration of positions, job duties, and lines of authority among the component parts of an organization is called its structure.
The hierarchy of authority is the process of breaking work into small components that serve the organizations purpose.
Specialization and coordination are two core issues in the concept of organizational structure.
The span of control distributes formal authority and establishes where and how critical decisions are to be made.
Grouping people together by skill, knowledge, and action results in a divisional pattern of departmentation.
Line units and personnel in an organization provide specialized expertise and services to staff units and personnel.
One of the advantages of the matrix structure is that it provides a mix of technical and market emphases that is helpful to organizations which operate in highly complex environments.
As opposed to committees, task forces are typically formed with a limited agenda to identify and solve problems that involve several different departments.
Compare and contrast output goals to systems goals.
Describe the types of controls that are typically used in organizations.
What are the major advantages and disadvantages of functional departmentation?
What are the major advantages and disadvantages of matrix departmentation?
The design of the organization needs to be adjusted to all of the following except ____________.(a) the environment of the firm (b) the strategy of the firm (c) the size of the firm (d) the
__________ is the combination of resources, knowledge, and techniques that creates a product or service output for an organization, (a) Information technology (b) Strategy (c) Organizational learning
___________ is the combination of machines, artifacts, procedures, and systems that is used to gather, store, analyze, and disseminate information for translating it into knowledge. (a) The specific
Which of the following is an accurate statement about an adhocracy? (a) The design makes it easier to exchange information and learn, (b) There are many rules and policies.(c) Use of IT is always
The set of cultural, economic, legal-political, and educational conditions in the areas in which a firm operates is called the _________. (a) task environment (b) specific environment (c) industry of
The segment of the environment that refers to the other organizations that an organization must interact with in order to obtain inputs and sell outputs is called _________.(a) the general
___________ are official co-operative agreements or joint ventures between two independent firms, (a) Mergers (b) Acquisitions (c) Interfirm alliances (d) Adhocracies (e) Strategic configurations
The process of acquiring knowledge, retaining information in the organization, and distributing and interpreting information is called ____________. (a) vicarious learning (b)experience (c)
Three methods of vicarious learning are __________. (a) scanning, grafting, and contracting out (b) grafting, contracting out, and mimicry (c) maladaptive specialization, scanning, and grafting (d)
Three important factors that block information interpretation are __________. (a) detachment, scanning, and common myths(b) self-serving interpretations, detachment, and common myths(c) managerial
Classical conditioning is another name for operant conditioning.
Because motivation is a universal concept, the theories apply equally well in all cultures.
The foundation for reinforcement is intrinsic rewards.
Reinforcement is the administration of a consequence as the result of behaviour.
OB Mod especially emphasizes the concepts of process and needs.
There is no equivalent to Maslows social need in Aldefer’s ERG theory.
In McClellands acquired needs theory, a high need for socialized power results in the desire to control others in order to pursue group or organizational goals.
In equity theory, felt negative inequity is a motivating state, but felt positive inequity is not.
An extrinsic reward is a positively valued work outcome received directly by performing the task itself.
A reward is performance contingent when its size and value vary in proportion to the achieved performance level.
Briefly compare and contrast classical conditioning and operant conditioning.
Briefly discuss how reinforcement is linked to extrinsic rewards.
What is the frustration—regression component in Alderfer’s ERG theory?
What is the multiplier effect in expectancy theory?
HR staffing does not involve __________. (a) selection (b) socialization (c) recruitment(d) training
Job analysis is ___________.(a) the same as job description (b) the same as job specification (c) involved with organizational tasks (d) the same as performance appraisal
Training ________. (a) is the same as socialization (b) is another name for career development (c) is a set of activities for improving job-related skills (d) precedes staffing
The notion of a career based entirely within a single organization ___________. (a) is truer than ever (b) is increasingly obsolete (c) was never really true (d) applies to some industries but not
A career plateau is when _________. (a) a person is demoted (b) promotions decrease(c) promotions increase (d) promotions end
Performance appraisal and job analysis are __________. (a) similar (b) unrelated (c) related because the job analysis should be based on the performance appraisal (d) related because the performance
Performance appraisals have the two general purposes of __________.(a) rewards and punishments (b) evaluation and development decisions (c) rewards and evaluation decisions (d) feedback and job
The two kinds of rewards are ___________. (a) extrinsic and intrinsic (b) internal and external (c) strong and weak (d) higher level and lower level
Merit pay _________. (a) rewards people for increased job-related skills (b) is a form of gam sharing (c) is similar to a lump-sum pay increase (d) adds to the positive value of pay as a work reward
In a flexible benefit plan, ___________. (a) workers select benefits according to their needs (b) there are high benefits early in a job and lower ones later (c) there are low benefits early in a job
Staffing is a smaller function than recruitment.
Selection follows socialization.
Training can be on the job or off the job.
The career-planning framework consists of five steps.
Adulthood transitions are linked to career stages.
Performance appraisals are best done by an immediate superior.
Performance appraisals can use output measures or activity measures.
Forced distribution is an absolute performance-appraisal method.
Pay is an intrinsic reward.
Gain-sharing plans and profit-sharing plans are the same.
Discuss the relationship between an organizations mission and HR strategic planning.
Discuss how training and career development relate to the match between the individuals characteristics, the job requirements, and the organization.
Discuss the link between adulthood stages, career stages, and transitions between the stages.
Compare and contrast the evaluative and the feedback and development aspects of a performance appraisal.
Job simplification is closely associated with _________as originally developed by Frederick Taylor, (a) vertical loading (b) horizontal loading (c) scientific management (d) self-efficacy
Job ____________increases job ___________ by combining into one job several tasks of similar difficulty, (a) rotation; depth (b) enlargement; depth (c) rotation; breadth (d) enlargement; breadth
In job characteristics theory, ___________ indicates how much an individual is able to make decisions that affect his or her work, (a) task variety (b) task identity (c) task significance (d) autonomy
The basic logic of sociotechnical systems is that __________. (a) people must be integrated with technology (b) technology is more important than people (c) people are more important than technology
___________ goals tend to be more motivating, (a) Challenging (b) Easy (c) General (d) No
The MBO process emphasizes ___________ as a way of building a workers commitment to accomplishing goals, (a) authority (b) joint goal setting (c) infrequent feedback (d) general goals
__________is one of the concerns sometimes raised about MBO programs used throughout an organization, (a) Too much paperwork (b) Too little paperwork (c) Too little emphasis on top-down goals (d) Too
The “4/40" is a type of ___________work arrangement, (a) compressed workweek (b) flextime (c) job-sharing (d) permanent part-time
The flexible working hours schedule allows workers to choose ____________. (a) which days to work (b) the total hours to work in a week (c) the location of work (d) the starting and ending times for
Todays society is creating a demand for more jobs that by design __________. (a) are easy to perform (b) minimize the need for employee skills (c) are family-friendly (d) have low-performance goals
In some cases, job enrichment may be difficult to implement because of the expenses involved and/or union opposition.
The characteristic of task significance indicates how much a job is meaningful to the organization or society.
According to job characteristics theory everyone’s job should be enriched.
The social information processing approach stresses how important objective job characteristics are to motivation and performance.
Job enrichment is a management practice that does not apply in all cultural settings.
One sure way to motivate through goal-setting is to tell people simply to “do your best."
Goals are most likely to lead to higher performance for people who have high feelings of self-efficacy.
Flextime is unique because it offers advantages to the individual worker with no disadvantages for the employer.
Trends seem to indicate that telecommuting is becoming more attractive to organizations.
The presence of more part-time work is, from all perspectives and in all cases, a positive trend for society as a whole.
How can you create job enrichment by building job depth?
What role does growth-need strength play in job characteristics theory?
How can a manager increase an employees commitment to stated task goals?
What is the difference between temporary part-time work and permanent part-time work?

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