Questions and Answers of Organizational Change

Consider a recent experience of yours of organizational change in your workplace, university, or another organization to which you belong.● Which emotions did you experience during the transition?
Recall an organizational change with which you are familiar (it could be at work, in your university, or in a voluntary setting).● Was the change intended, or unintended?● What do you see as the
Consider again the example of organizational change you focused on in Exercise 1.1 or another organizational change with which you are familiar.● Identify the content, outer and inner context, and
● What are the top three things that you would like to gain from reading and working with this book?1. _________________________________________________________________________ 2.
Thinking about any organization that you know reasonably well, whether as an employee or as a user.● Consider how the organization has already been impacted by the trends discussed here.● Which
Find two or three different people who have worked in the same place for a while. It could be in any workplace: a shop, a company, or your college. If you can fi nd people who are at different levels
Go into a bookshop or search online for management books.● Scan the titles to identify some of the current fashions and buzz words. Which of these buzz phrases have you heard of or experienced in
Ask someone who has worked in an organization for a while to tell you how it has grown. Explore with him or her the changes in size, leadership, reward policies, and structure. Alternatively, refl
Consider the organization in which you work or your university.● What would you describe as its resources, both physical and intangible?● How do these differ from those of other institutions? And
The fi rst Ben & Jerry’s ice-cream shop opened in a renovated petrol station in Burlington, Vermont on 5 May 1978 after Jerry Greenfi eld and Ben Cohen, who were high school friends, took a US $5
Identify an organizational change with which you are familiar or interview someone else about his or her experience of an organizational change. Discuss your interpretation of this change.● How
Consider again the organizational change that you chose for Exercise 3.1.● Was the change focused at the individual, group, or organizational level?● What form did the change actually take?
Reflect on Stacey’s (2002–03) description of the weather and think back on events in your country in the past twelve months (what has happened to retailers, the housing market, car sales, or the
The athletic footwear industry has experienced explosive growth in the last two decades. The branded shoe segment is dominated by a few large companies, including Nike, Reebok, and Adidas. The story
Refl ect on the results of Exercise 4.1 in the light of the discussion in this section. Try drawing a‘timeline’ of the organizational change and placing the emotions you felt on the timeline.●
In 2008, a London-based trading company with offi ces worldwide decided to offshore to India a signifi cant part of its core back-offi ce capability. Such was the scale of the project that some fi
Consider a time when you were dealing with change in an organizational, educational, or voluntary setting, and what you were expected to do was at odds with what you thought was right, and in one way
Recall an occasion on which changes in an organization had a powerful emotional impact on you, positive or negative. It could be change in an organization in which you are an employee or customer.●
Think of a time when you trusted someone in authority, and he or she let you down.● What was the nature of the issue and can you defi ne how he or she let you down?● What were your thoughts,
Googling with China Google was formed by two PhD students from Stanford University, Sergey Brin and Larry Page, who had developed new Internet search technology. With an initial investment of US
Consider two organizations with which you are familiar, and which you regard as having different cultures (they might be where you work, study, volunteer, or worship, for example).● what kind of
Discuss with a colleague some of the observable artefacts of organizational culture in your own workplace, university, or another organization with which you are familiar. At a deeper level, identify
In late 2009, there were a series of strikes in Royal Mail (the UK postal service) in response to perceptions of a change programme to ‘modernize’ the service. In the following short videos,
Identify an organization in which you consider that the culture has changed in the last fi ve years. It could be where you work, or an organization you know well, or a well-known brand.● Can this
Pace is a manufacturer of set-top boxes that allow reception of digital television. In 2006, when a new chief executive and HR director were appointed, Pace was close to bankruptcy. The company had
Contemplate an example of what you consider political behaviour that you have noticed where you work or study.● What do you imagine the individual was hoping to achieve through such behaviour?●
Think of an issue about which you feel strongly and would like to see changed in an organization of which you are a member. The organization could be where you work, the college at which you are
Take the example of a change you would like to initiate, which may be the same as the one you considered in Exercise 7.2.● Create your own stakeholder map.● Refl ect on your experience of
Taking the example of a change you would like to initiate, which may be the same as the one you considered in exercise 7.2:● Create your own commitment plan, focussing on key players.● What are
Think about a change you have experienced recently that was not of your own choosing and which was imposed on you. It may be a change to your role or your work; it could be changes to your timetable
Between 2003 and 2006, shares in HBOS rose by 53 per cent, far ahead of most of its competitors.The bank had a very strong sales culture, with even junior bankers receiving signifi cant bonuses.Some
Consider what you have learned in your work (or through a hobby or leisure activity) over the last year.● Can you think of an example involving single-loop learning?● Can you think of an example
Refl ect on a change that you feel should take place in your organization (this could be at an individual, group, business unit, or whole organizational level) and which interpersonal issues have
Refl ect on a recent meeting you have attended or a group conversation you have participated in.● What role (or roles) did you take in the conversation (moving, opposing, following, or
Consider which is your favourite organization at the moment—any organization at all. It might be a retail chain where you shop, a social media site, a charity for which you volunteer, your
Go to http://los.hbs.edu and complete the learning organization survey based on Garvin et al.(2008). Or, alternatively, if you are not currently working, complete the survey as you interview a friend
In 2010, Toyota, the Japanese and international automobile manufacturer, had to recall an unprecedented number of vehicles with brake and other faults, and attracted a great deal of negative
Identify an organizational change with which you are familiar or interview someone else about his or her experience of an organizational change.● To what extent were you and your colleagues able to
Imagine that you are charged with undertaking a BPR review of your organization or university.Your particular interest is in the link between facilities management, human resources, and your
Think of a process with which you are familiar or which you can observe: for example, your selection for your place at university from the point of application; your induction to your new job; a
Identify two or three services of which you are the customer and where you experience variation in the quality of the service.● What degree of variation do you experience—how much and how
Identify an issue about which you feel strongly—something that you would like to see changed in your organization, your university, or your community.● How many people would you need to infl
Her Majesty’s Revenue and Customs (HMRC) is a department of British government, responsible for the collection of taxes and the detection and prevention of smuggling. It was formed in 2005 by the
Consider an issue in your organization or university that requires review and impacts what employees do. Imagine yourself to be the OD consultant. Explain the issue to a colleague and, as you do so,
Work in a group of four to six people whom you know reasonably well. Sit in a circle, each person turning to face the person on his or her left and tell them:● what you appreciate most about
Think about the last time you were required to attend a conference or large-group meeting at which you did not know everybody.● How did you feel when you arrived in the room?● Did you expect to
O2 is a leading provider of broadband and mobile phones, based in the UK. It is part of the Telefonica O2 Europe group, operating across the UK, Ireland, Germany, the Czech Republic, and Slovakia. It
Think of a leader in an organization of which you are a member who has introduced some change.● From what you have seen or heard, to what extent does the leader exhibit the traits of a
● How much importance does your organization or university give to issues of control? ?● What does this tell you about what a change agent might need to do to bring about change in the
Think about a situation that needs changing in an organization of which you are member.Imagine that you are the client and are hiring a consultant.● What role would you want the consultant to play
The National Trust is a UK charity that looks after 350 historic properties, 700 miles of coastline, 600,000 acres of countryside, and has an annual turnover of £400 million. It employs 5,800
Think of a change that you have experienced as an employee of an organization or as a student at your place of study.● What type of communication strategy do you think was being employed, whether
Find an opportunity to hear a leader talking about change—either someone in your own organization or at your university, or from listening to some famous speeches on the Internet.● Evaluate the
In one of Pfi zer’s UK business units employing 1,000 people, 70 per cent were in sales and worked from home. What communication strategy and tactics would work for them after the organization
Consider a change with which you have been involved in your organization or university(changed work practices or policies, an offi ce move, etc.).● Do you know what the aim of the change was—what
Look back on a change that you have experienced at work or university.● Which aspects of how the change was managed would help the change to be sustained and which militated against this?● Did
Consider an organization for which you have worked or your current university.● Which aspects of the organization’s performance are measured and reported (for example, fi nance, budgets, risk
The term ‘telemedicine’ refers to the use of IT as an integral part of clinical healthcare provision. It ranges from simple dial-up telephone services, to using satellite technology and
● What were you expecting from this textbook when you started reading it? To what extent have your expectations been met? If some of those expectations have not been met, why do you now think that
● Do you think there is more change now, or less, or the same amount as there used to be?– To which era are you comparing the present day?– What experiences or information are infl uencing your
How often would the evaluation process of strategic action itself become a strategic advantage?
How can the evaluation focus be turned into an advantage?
What is the purpose of providing loans to the growers?
How is this converting a threat to an advantage?
What are the levels present in the EME action learning group?
Place yourself in the role of one of the SI’s purchasing managers. What interlevel issues do you face in this action learning process?
How are interlevel dynamics useful in understanding and managing EME processes?
How do levels interact with one another in this case?
How did management deal with outliers?
What is the time frame for change in this university case?
Would this be different in other types of organizations, e.g. a high-tech organization?
What changes brought about the change in analysis? Were these internal or external or both?
How does the analysis process change without an effect on other foci?
What interlevel conflicts are likely to be caused?
How do you think the Compushop people perceived the acquisition by Bell Atlantic?
Can you apply Lewin’s stages of change to this change process?
What are the signs of denying and dodging?
What could have been done differently?
How do organizational levels and interlevel dynamics frame your understanding of how Saint Joseph’s University went about choosing and implementing its corporate actions?
Does this process of choosing and implementing show openness for all constituents to have input?
Would other organizations have the time required to approach the implementation process in this manner?
How could this process be improved?
Map what you think are the different expressions of the individual and teams levels in Omega.
What are the complexities of Level III in Omega?
How does Level IV in Omega comprise the effective workings of Levels I, II and III?
How would you structure working with each level in an ODC project as outlined above?
What are the external forces driving change?
What are the internal forces driving change?
How powerful are these forces?
What choices do we have?
What will be the predicted outcome?
What is our alternative desired outcome?
What is it in the present that we need to change in order to get to our desired future – what is done, how work is done, structures, attitudes, culture . . .?
What are the main avenues which will get us from here to there?What are the particular projects within those avenues? Long, medium, short term . . .?
How do we involve the organization in this project?Where do we begin?
What actions do we take to achieve the maximum effect/medium effect/minimum effect?
How will we manage the transition?
How do we build commitment?
Who is/is not ready/capable for change?
How will we manage resistance?

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