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organizational communication

Questions and Answers of Organizational Communication

1. If you could revise the generalized other, how would you do it? Would race/ethnicity, gender, sexual orientation, and socioeconomic class be important aspects of self in your revision?
◆ How many ads aimed at men emphasize strength, virility, success, and independence?
◆ How many ads aimed at women focus on beauty, looking young, losing weight, taking care of others, and attracting men?
◆ What do articles convey about how women or men are regarded and what they are expected to be and do?
◆ What do the articles and ads convey about what and who is valued in the United States?
4. How can you create a supportive context for your personal growth?
3. What types of communication aff ect your understanding of who you are?
2. How do others shape personal identity?
1. What role does communication play in developing personal identity?
3. What could enhance Barton Hingham’s ability to communicate effectively with people who were raised in non-Western cultures? Apply what you’ve learned in this chapter by analyzing the following
2. How could Mei-ying be more effective without abandoning the values of her native culture? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying
1. How does Mei-ying Yung’s communication reflect her socialization in Chinese culture? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying
3. Edward Schieffelin and Robert Crittenden’s Like People in a Dream is a richly told account of fi rst contact between two cultures. In 1935 white explorers went into interior parts of New Guinea
2. Lena Williams. (2002). It’s the little things:Everyday interactions that anger, annoy, and divide the races. New York: Harvest/Harcourt. This book offers clear examples of communication
1. Fern Johnson. (2000). Speaking culturally:Language diversity in the United States.Thousand Oaks, CA: Sage. This book provides excellent historical information about different groups in the United
3. As a class, discuss the tension between recognizing individuality and noting patterns common in specifi c social groups. Is it possible to recognize both that people have standpoints in social
2. Continue the exercise started on page 170 by listing common sayings or adages in your culture.Decide what each saying refl ects about the beliefs, values, and concerns of your culture.
1. Identify ways that you do and do not fi t generalizations for communication by members of your sex that were discussed in this chapter.What about you—race, ethnicity, sexual orientation,
We can’t resist ethnocentric bias unless we understand our own culture and social communities and the values that they attempt to instill in us. Earlier in this chapter, we identifi ed proverbs
Locate a standard calendar and an academic calendar for your campus. Which of the following holidays of diff erent cultural groups are recognized and treated as holidays by suspension of normal
4. How do people respond to cultural diff erences in communication?
3. What is ethnocentric bias?
2. How does communication shape cultures and social communities?
1. How do cultures and social communities shape communication?
Have people who have high power in society earned their power?
Does winning an honor refl ect more on the person who receives it or the person’s family?
Is it more important for society to be well-ordered or to provide personal freedom to its members?
If you were romantically attracted to a person you met online and wanted to have a face-to-face date with her or him, what would you do to maximize your safety?
If Chris and Brandon meet face to face, how will communication on their initial date be different from communication on first dates between people who have not met online?
Chapter 10 stated that proximity and similarities are the two most significant influences on initial romantic attraction. Does this statement hold true for the online relationship between Chris and
Review Chapter 6, which focuses on listening and responding. Identify examples of ineffective and effective listening and responding on the part of Chris’s mother.
Larry Browning, Alf Saetre, Keri Stephens, and Jan-Oddvar Sornes (2008) present stories of the ways personal and social media facilitate and hinder work in a range of organizations. Their book shows
Dalton Conley’s Elsewhere, U.S.A. (2009)provides a lively and provocative perspective on living technology-saturated lives. Dalton doesn’t argue that technologies are good or bad. Instead, he
Read the most current issue of Wired or a similar magazine that focuses on technologies. Identify technological products and services that are not mentioned in this book, which went to press in the
Lewis, Michael. (2002). Next: The Future Just Happened. New York: W. W. Norton. This is a well-written book that offers good examples and evidence about online identities and the impact that heavy
What ethical responsibilities, if any, do we have to ensure democratic access to technologies?
Write out a scenario of communication technologies 5 years from now in the profession you intend to join. Describe how you think existing technologies will fi gure in that environment and what new
How do relationships between people who never meet face to face differ from relationships between people who can see each other? What are the advantages and limitations of forming and sustaining
Can you suggest ways to avail ourselves of the advantages offered by personal and social media for personal and professional growth, without experiencing some of the real and potential disadvantages
What are the democratic and nondemocratic potentials of personal and social media?
How do virtual communities diff er from physical communities?
In what ways do personal and social media change how we think?
How does interconnectivity change how we live and work?
What are personal and social media?
Are you more in agreement with Charles or with Tina about whether toys teach important lessons to children?
How does this scenario illustrate the process of mainstreaming?
Are Charles and Tina Washington teaching Derek to be a critical viewer of mass communication?
Identify an example of puffery in the advertisement for the Power Zapper.
Robert McChesney. (1999). Rich media, poor democracy: Communication politics in dubious times. Urbana: University of Illinois Press. This book makes a convincing argument that the concentration of
Embrace the challenge advanced in this chapter by taking an active role in responding to mass communication. Write a letter to the editor of a local paper, or write to a manufacturer to support or
Make a list of the forms of mass communication you use most often. Include newspapers, magazines, television programs, types of fi lms, radio stations, and so forth. How do your choices of mass
To what extent, if any, should there be control over the violence presented in media? Do you think viewers, especially children, are harmed by the prevalence of violence in media? Are you concerned
How can you develop media literacy?
To what extent is the content of media controlled by powerful corporations?
What is the mean world syndrome?
To what extent is news constructed or created?
How do media shape our thinking?
Did Elizabeth use visual aids effectively?
What organizational pattern did Elizabeth use and to what extent was it effective?
Describe Elizabeth’s credibility—initial, derived, and terminal.
Is Elizabeth’s speech persuasive or informative or both?
Use an online periodicals database, such as InfoTrac College Edition, to access the journal Vital Speeches and read President George W. Bush’s October 7, 2001, speech, “We Are at War Against
AmericanRhetoric.com provides an online bank of speeches. You access this resource by clicking on WebLink 13.3.
Note the use of stories to add interest and effect to public presentations. Describe a speaker who uses a story effectively and one who uses a story ineffectively. What are the differences between
During the next week, pay attention to evidence cited by others in public presentations. You might note what evidence is used on news programs, by professors in classes, and by special speakers on
Make a point of listening to students who speak out for causes on your campus. How do the speakers’ attempt to establish that they are informed, dynamic, and trustworthy (the dimensions of
How can you listen critically to others’ public speeches?
How can speakers manage speaking anxiety?
What are the advantages and disadvantages of diff erent styles of delivery?
How can speakers enhance their credibility?
To what extent is public speaking similar to conversation?
Do you think the banquet is a ritual? Why or why not?
How would you suggest that Ed repair the damage done by his absence from the company banquet? What might he say to his manager? How could he use I-language, indexing, and dual perspective to guide
How do the ambiguity and abstraction inherent in language explain the misunderstanding between Ed and his manager?
How might Ed use the informal network in his organization to learn the normative practices of the company and the meanings they have to others in the company?
How does the concept of constitutive rules, which we first discussed in Chapter 4, help explain the misunderstanding between Ed and his manager?
Interviews are a common form of communication in organizations. Among the types of interviews that are part of organizational life are hiring interviews, problem-solving interviews, reprimand
Robin Clair’s book Organizing Silence (1998;Albany: State University of New York Press) offers an excellent analysis of ways organizations and their members silence employees who object to unfair
The fi lm Remember the Titans provides a dramatic account of a man who was assigned to coach a group of athletes in a recently integrated school.The players didn’t work together well, largely
Visit the website of an organization you think you might like to join. Explore different links on the site to learn about the organization’s policies and the image it presents. From the material on
Visit your school’s career planning and placement offi ce. Ask to speak with someone who is familiar with nonprofi t organizations. Talk with this person to learn about opportunities for service
Interview a person over 45 whose career interests you. Ask the person to describe changes she or he has seen in her or his profession, such as the prominence of teams and changes in benefi t
Talk with an administrator of a for-profi t organization in your community. Ask the administrator what the organization does to support the community—contributions to schools, pro bono work,
Think about a group to which you belong. It may be a work group or a social group such as a fraternity or an interest club. Describe some common rites and rituals in your group. What do these rites
What are the advantages and disadvantages of personal relationships on the job?
How do today’s organizations diff er from those of earlier eras?
How do rituals and routines express organizational values?
Are any of the potential values of group versus individual decision making evident in this discussion?
How do you perceive the interaction pattern between members? Does everyone seem to be involved and participating?
Based on this discussion, does this group seem to have a single leader, or do different members provide leadership to the group?
Classify each statement in this scenario as one of the forms of group communication (task, procedural, climate, egocentric). Is the balance among forms appropriate for a decision-making group?
Ken Blanchard, John Carlos, and Alan Randolph wrote Empowerment Takes More Than a Minute(1998) to give working tools to people who want to be empowering leaders. The book is organized in story form,
Although Twelve Angry Men was produced many years ago, it remains an excellent fi lm about group dynamics in a decision-making group, in this case a jury.
Observe a meeting of a campus governing group—for instance, the Board of Trustees. Do the communication patterns you observe explain the effectiveness or ineffectiveness of the group?
Ask several people who have lived in non-Western cultures whether the cultural values that affect group communication in the United States are present in the countries where they lived. In your
Interview a professional in the fi eld you hope to enter after college. Ask her or him to identify how various groups and teams discussed in this chapter are used on the job. If you are already
To what extent should leadership be assigned to a single group member?
What are the potential limitations of group discussion?
What are the potential strengths of group discussion?
Why are groups and teams becoming increasingly popular?

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