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organizational communication

Questions and Answers of Organizational Communication

1. Visit the Institute of General Semantics website by going to the book’s online resources for this chapter and clicking on WebLink 4.4.
4. The national Student Voices Project was created in 2000 by the Annenberg Public Policy Center.Over the years, it has been launched in multiple cities. Learn more about this project by going to the
3. Visit chat rooms and online forums and notice the screen names that people use. How do the names people create for themselves shape perceptions of their identities? What screen names do you
2. In the chapter, we learned that language names experiences and that language is continuously evolving. As a class, identify experiences, feelings, or other phenomena for which we don’t yet have
1. To appreciate the importance of symbolic capacities, imagine the following: living only in the present without memories or hopes and plans;thinking only in terms of literal reality, not what might
For the next 24 hours, pay attention to instances in which you use you-language. Catch yourself saying, “You made me angry,” “You’re being pushy,” or engaging in other uses of you-language.
3. What happens when you learn about each other’s punctuation?How does this aff ect understanding between you?
2. What does the other person defi ne as the beginning?
1. What do you defi ne as the start of interaction?
4. How do rules guide verbal communication?
3. What are the practical implications of recognizing that language is a process?
2. What abilities are possible because humans use symbols?
1. How are language and thought related?
4. What could you say to Jim to help him and his parents reach a shared perspective on his academic work? Apply what you’ve learned in this chapter by analyzing the following case study, using the
3. What constructs, prototypes, and scripts seem to operate in how Jim and his parents think about college life and being a student? Apply what you’ve learned in this chapter by analyzing the
2. How might you assess the accuracy of Jim’s attributions? What questions could you ask him to help you decide whether his perceptions are well founded or biased? Apply what you’ve learned in
1. Both Jim and his parents make attributions to explain his grades. Describe the dimensions of Jim’s attributions and those of his parents. Apply what you’ve learned in this chapter by analyzing
2. Paul Watzlawick (1984). The invented reality: How do we know what we believe we know? Don’t let the publication date of this book fool you. It is as useful today as when it was published in
1. Learn more about fact–inference confusion and other ways in which language and perception affect our thinking by visiting the website of the Institute of General Semantics. You can access it by
6. Volunteer to work in a context that allows you to interact with people you have not spent time with—for example, volunteer at a homeless shelter. At the start of your work, make a list of
5. Go to a grocery store and notice how products are placed on shelves (at eye level, lower, or higher)and the colors and designs on product packaging.Identify factors discussed in this chapter that
4. Think of someone you know who is personcentered.Describe the specifi c skills this person uses and how they affect his or her communication.
3. Read a local paper and pay attention to how the language in stories shapes your perceptions of events and people. Identify examples of how language shapes perceptions.
2. How do physiological factors affect your perceptions? How do your biorhythms affect your daily schedules?
1. As a class, discuss how you communicate with people both online and face to face.What differences can you identify in how you communicate in each medium? What differences can you identify in how
◆ How many people share a car in your family? How many cars are there in the United States?
◆ How are living spaces arranged? How many people live in the average house? Do families share homes? Does each member of the family have his or her own bedroom and/or other space?
◆ How is seating arranged in restaurants? Are there large communal eating areas or private tables and booths for individuals or small groups?
5. How can we use language to enhance skill in perceiving?
4. Does mind reading help or hinder communication?
3. How does the self-serving bias aff ect the accuracy of our perceptions?
2. What factors infl uence our perceptions?
1. What is perception?
4. Review “The New Employee,” the case study for Chapter 1. What ethical choices did the senior employee make in communicating with Toya?Copyright
3. What ethical choices did Dr. Muehlhoff make in his conversation with Jenna Hiller about the relevance of ethics to communication?
2. Dr. Muehlhoff also noted that he had seen a book entitled, What Would Machiavelli Do? The Ends Justify the Meanness He then suggested that there are many people we might pick as our ethical
1. Dr. Tim Muehlhoff quoted the following statement from The Miracle of Dialogue: “I cannot hear you because of what I expect you to say.” Recall some instances in your own life where you have
3. Go to the book’s online resources for this chapter and click on WebLink 2.4 to access NCA’s online magazine, Communication Currents. You will fi nd articles that refl ect current research and
2. Josina Makau’s (2009) chapter on ethical and unethical communication is important for all students in the fi eld. Consider how the ethical frameworks discussed in her chapter might inform
1. Go to your library or an online database, such as Gale or InfoTrac College Edition, that provides full articles from academic journals. Read this article:Elise Dallimore, Julie Hertenstein, and
3. As a class, develop a survey to get experience with collecting data. Develop a survey with 2-3 questions to learn about attitudes held by students on your campus toward a subject your class fi nds
2. This chapter provides an overview of the fi eld of communication and notes how it has evolved in response to social changes and issues. As a class, identify major changes you anticipate in
1. Review the areas of communication discussed in the section on the breadth of the communication fi eld. In which areas do you feel most competent as a communicator? In which areas do you feel less
Pay attention to the way you talk to yourself for the next day. When something goes wrong, what do you say to yourself? Do you put yourself down with negative messages? Do you generalize beyond the
4. What themes unify areas of study within the fi eld of communication?
3. What areas of study and teaching compose the discipline of communication today?
2. What methods do communication scholars use to conduct research?
1. What is the origin of the communication discipline?
How would your communication differ if you acted according to a linear model of communication, as opposed to a transactional one? Apply what you’ve learned in this chapter by analyzing the
2. What responsibilities do you have to Toya, to your supervisor, and to the company? How can you reflect thoughtfully about potential tensions between these responsibilities? Apply what you’ve
1. What would you say next to Toya? How would you meet your ethical responsibilities as her mentor and also adapt to her need for reassurance? Apply what you’ve learned in this chapter by analyzing
3. Visit the Center for Communication and Civic Engagement, which can be accessed by going to the book’s online resources for this chapter and clicking on WebLink 1.7. At this site, you’ll fi nd
2. Watch the fi lm An Unfi nished Life. Analyze the communication among the four main characters, with a focus on the system within which they operate. What are the elements of the system?Identify
1. Visit the website of the National Communication Association (NCA), which can be accessed by going to the book’s online resources for this chapter and clicking on WebLink 1.6. Click links to
4. Survey the last three editions of your campus newspaper for announcements of opportunities for community service and civic engagement. Can you identify one that interests you? If so, use the
3. Go to the placement offi ce on your campus and examine descriptions of available positions.Record the number of job notices that call for communication skills.
2. Interview a professional in your fi eld of choice.Identify the communication skills that he or she thinks are most important for success. Which of those skills do you already have? Which skills do
1. Form groups of fi ve to seven. Have one third of groups use the linear model of communication to describe communication in your class. Have one third of groups use an interactive model to describe
◆ To what extent are liking, responsiveness, and power expressed on the relationship level of meaning?
◆ What is the content-level meaning?
5. What careers are open to people with strong backgrounds in communication?
4. How do diff erent models represent the process of human communication?
3. What communication processes and skills are relevant in all contexts?
2. How is communication defi ned?
1. What are the benefi ts of studying communication?
Take a position on the essentialist argument relative to Standpoint Theory, and defend your position.
How well do you think more recent scholarship has done in incorporating the tension between sharing a common standpoint and recognizing differences? Give some examples.
The chapter identifies Standpoint Theory as a feminist theory. Discuss how a theory can be identified with a political ideology? Explain your answer.
Do you accept the argument of Standpoint Theory that all standpoints are partial? Explain your answer. How does the case of Angela and Latria, from the beginning of the chapter, illustrate this claim?
What other social groups might be muted in the United States? Does MGT provide a good explanation for groups, other than women, who are silenced? Why or why not?
We mentioned that one criticism of MGT is that it overstates the problem that women have with language. Do you agree or disagree with this criticism?
Have you had the experience of fumbling for words to describe something that you were feeling or something that happened to you? Do you think Muted Group Theory explains that experience for you? Why
Do you think Muted Group Theory provides a good explanation for the difficulties in her classes and elsewhere faced by Patricia Fitzpatrick from our opening story? Why or why not? What other
How does accommodation lead to social identity? Explain using examples from your life.
CAT has been framed in the intercultural communication context.Based on your understanding of the theory, under what additional context(s)can the theory be understood?
Giles contends that self-perception can influence the accommodation process. How does a person’s self-perception affect accommodation? Provide examples to illustrate your thoughts.
We have noted that overaccommodation results in miscommunication.Some research in Communication Accommodation Theory has also examined underaccommodation, or the process of not adapting sufficiently
Explain how convergence might function in the following relationships:teacher–student, therapist–client, and supervisor–subordinate. In your response, choose a conversational topic that might
What divergent strategies can you develop to rewrite our opening example of Luke Tomsha and Roberto Hernandez? Incorporate real dialogue in your response.
Apply any concept or feature of FNT to a job interview.
Discuss the role of power in facework. How can it both help and hinder face-saving in your interactions with others?
What evidence do you have that face maintenance is a critical part of U.S. society? Use examples in your response.
Interpret the following statement by Ting-Toomey through description and example: “Collectivists need to work on their ethnocentric biases as much as the individualists need to work out their sense
Do you believe that Face-Negotiation Theory relies on people being reasonable agents who are capable of handling conflict? Can conflict become unreasonable? Explain with examples.
Have you been to one of the countries categorized here as collectivistic?If so, what communication differences did you notice between that culture and U.S. culture?
If he had to do it over again, what communication strategies would you recommend for Kevin Johnston in his conflict with Professor Yang? How might he save his own face and the face of his professor?
Apply any principle of MET to (a) YouTube, (b) Google, and(c) Facebook.
Discuss your response to theorists who choose to be part of the popular culture, including participating on talk shows and appearing in films?
Interpret and comment on the following statement: “Technology is the end of our beginning.” Use examples to defend your view.
Suppose you were asked to have dinner with scholars Neil Postman and Joshua Meyrowitz. What types of questions would you ask them? How would the conversation proceed?
Do you agree or disagree with McLuhan regarding television being a cool medium? Use examples to defend your view.
How might Media Ecology theorists like Marshall McLuhan react to the current news on television today? What would be his major criticisms and his major objections? What would he be particularly
Discuss whether Tiera Abrams’s experience with an online relationship is representative of the future of relationships or if similar experiences will eventually fade away.
What do you suppose influences the “last-minute swings” of people?
Comment on the influence of the Internet on public opinion.
Noelle-Neumann believes that the media help to influence minority views. Based on your observations of the media over the past several years, do you agree or disagree with this claim? What examples
Do you believe that the U.S. media are ubiquitous, consonant, or cumulative? Justify your answer.
Does it make a difference to you to learn that Noelle-Neumann was once a newspaper journalist for Nazi publications? Why or why not?
Discuss the times that you have been part of the hard-core minority.How did you behave? How did your confidence and self-esteem influence your behavior?
Carol Johansen feels embarrassed about offering her opinions to a group that does not share her beliefs. Consider a similar time in your life.Did you speak out, or did you decide to remain quiet?

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