Patient complaints. The following data were collected from the number of patient complaints from a small medical
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Patient complaints. The following data were collected from the number of patient complaints from a small medical service facility over a two-week period. The past year the average number of complaints was 4.57. The management team would like to use that as a baseline for monitoring.
Based on last year, using a c chart:
a) What is the center line?
b) Calculate the upper control limit.
c) Calculate the lower control limit.
d) Create the c chart for this two-week period.
e) Is this process out of control?
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Related Book For
Business Statistics
ISBN: 9780321716095
2nd Edition
Authors: Norean D. Sharpe, Paul F. Velleman, David Bock, Norean Radke Sharpe
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