Patient complaints. The following data were collected from the number of patient complaints from a small medical

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Patient complaints. The following data were collected from the number of patient complaints from a small medical service facility over a two-week period. The past year the average number of complaints was 4.57. The management team would like to use that as a baseline for monitoring.

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Based on last year, using a c chart:

a) What is the center line?

b) Calculate the upper control limit.

c) Calculate the lower control limit.

d) Create the c chart for this two-week period.

e) Is this process out of control?

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Business Statistics

ISBN: 9780321716095

2nd Edition

Authors: Norean D. Sharpe, Paul F. Velleman, David Bock, Norean Radke Sharpe

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