Question: The Ashland MultiComm Services (AMS) technical services team has embarked on a quality improvement effort. Its first project relates to maintaining the target upload speed

The Ashland MultiComm Services (AMS) technical services team has embarked on a quality improvement effort. Its first project relates to maintaining the target upload speed for its Internet service subscribers.

Upload speeds are measured on a device that records the results on a standard scale in which the target value is 1.0.

Each day for 25 days, five uploads are randomly selected and their speeds measured. These data are stored in

< AMS_UPLOAD >.

a. Construct appropriate control charts for the data.

b. Is the process in a state of statistical control?

c. If the process is in control, given an upper specification limit of 1.2 with no lower specification limit:

i. estimate the percentage of uploads within specification ii. calculate CPU

d. If AMS requires 99.7% of all uploads to be within the specification limits, comment on the capability of the process based on your calculations in (c)

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