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business
understanding cross cultural management
Questions and Answers of
Understanding Cross Cultural Management
2. Why is IT performance management a key part of IT governance?
1. What is the importance of IT governance?
13. What is resource allocation? What are the two types of funding requests?
12. What tools and methodologies are available to assist in the IT strategic planning process? How are these methods used to help organizations?
11. Describe the project portfolio. Describe the applications portfolio. When are these portfolios developed?
10. Describe the IT strategic planning process.
9. What is the focus of IT strategy?
Who is included on this committee? What are the major tasks of this committee?On what is this committee’s success dependent?
8. Describe the committee that usually conducts the IT strategic planning process?
7. Why must IT strategic planning be revisited on a regular basis?
6. What is the goal of IT–business alignment?
5. Define business strategy and IT strategy.
4. What are possible reasons why a high percentage of IT projects are abandoned?
3. What are the main types of sourcing?
2. Explain the difference between in-house and sourcing IT strategies.
1. What are the four main points of IT strategic plans?
Explain the IT vendor selection and management processes, and how to achieve successful relationships through the use of contracts and service level agreements.
Describe IT operating plans, how sourcing strategies can improve performance, and the risks and challenges of sourcing and offshoring relationships. Identify major types of outsourcing, reasons for
Explain the value of aligning the IT and business strategies, and how this alignment can be achieved.
Explain the importance, potential impacts, functions, and challenges of IT governance.
Describe how the IT strategy supports business strategy, the strategic planning process, and the role of IT steering committees.
d. Format your analysis into a report for management.
c. Identify at least two drawbacks to adopting this type of mobile social intelligence.
b. State whether each benefit is an operational or strategic benefit.
a. Based on what you learned about how Wisdom Professional, identify and describe the top five benefits of investing in Wisdom Professional for the iPad for the industry sector you selected.The top
3. Select on industry sector, such as retail, banking, manufacturing, and so on.
2. Click the icon for MicroStrategy Wisdom.The direct link is http://www.microstrategy.com/Social-Intelligence/Enterprise/Wisdom/a. Click the “Discover Business Uses” button; then download and
1. Visit http://www.microstrategy.com and from the Products menu, select Social Intelligence.
4. What is your opinion of this tool?
3. Does the tool make it easy for users to create, modify, and interact with their dashboards and reports?
2. Describe the features of the mashup.
1. What does the dashboard empower decision makers?
6. What are the benefits and potential drawbacks of interactive visualizations?
5. Which visualization was the most difficult or complicated to understand easily? Explain.
4. Which visualization was the easiest to understand at a glance? Explain,
3. Click the Business and Real Estate Gallery. View and interact with two data visualizations in the gallery. Download each.
2. View and interact with two other sports-related visualizations, such as CBS Sports Defensive Matchup Tracker, Fantasy Closers, and Premier League Points Leaders. Download each.
1. Visit Preseason Polls & Returning Starters at http://www.tableausoftware.com/public/gallery/are-you-ready-somefootball.a. Interact with the Preseason Polls & Returning Starters visualization.b.
1. Dashboards that drive business decisions. Each person of the team is tasked with reviewing and reporting on various dashboards. Compile the results into a report for management.a. Visit the
3. Opinion Space is a tool for online discussion and brainstorming that uses data visualization to help gather meaningful ideas from a large number of participants.Opinion Space is a United States
2. Lots of data are available to retailers to make good decisions—loyalty programs, web analytics, and point-of-sale data. But there’s a big gap between having data and being able to leverage
b. Discuss how each of those three posts uses visualization or interactivity and the benefits of their uses.
a. Select three of the posts that use different types of data visualizations, interactive graphs, and interactive sites.
1. Visit http://www.tableausoftware.com/public/ and click Gallery (http://www.tableausoftware.com/public/gallery).Review the posts in the Gallery published by a major business news or sports
5. Visit http://www-10.lotus.com/ldd/mashupswiki.nsf/dx/National_park_forecast_data_mashup_example_imc3.Follow the directions to complete the National park forecast data mashup example.
4. Visit microstrategy.com/dashboards/. Explain how enterprise dashboards can lead to better business insights.What are the limitations dashboards?
3. Tableau Software offers a full functioning free trial of Tableau Desktop at tableausoftware.com/products/trial.Download the free trial, and use the tool. Discuss how you used the tool. Explain the
2. Visit http://www.crazyegg.com/. Explain what Heatmap reports look like.
1. Visit http://www.itdashboard.gov/data_feeds. Use this tool to design your own snapshots of IT Dashboard data.Follow the steps to create, save, and publish your IT dashboard.
6. What is an important feature of optimized dashboards?
5. What design feature enables users to understand dashboards at a glance?
4. Discuss the purpose of dashboards.
3. Explain the two components of dashboards.
2. How do business dashboards differ from other types of visual reports?
1. Describe business dashboards and their functions.
7. What are three benefits of mashup technology to the organization?
6. Explain why business workers may need data mashup technology.
5. How can enterprise mashups be used to monitor and manage performance?
4. What are the functions and uses of enterprise mashups?
3. Identify three types of visualizations that can be created in mashups.
2. What is an enterprise data mashup?
1. Sketch or describe the architecture of an enterprise mashup application.
7. What are two trends in data visualization?
6. Give two examples of data visualization for performance management.
5. Explain the ways in which data discovery is changing.
4. How are data visualization and tablets disruptive technologies?
3. Why are data visualization and discovery usage increasing?
2. Define data discovery, and explain its business value.
1. Define data visualization, and explain its business value.
4. Research the following: How large is a terabyte (TB)?
3. Discuss the impacts of self-service data discovery on eBay.
2. How did Excel limit eBay’s data analysis?
1. In what way is data discovery more critical to online retailers than to retailers with physical stores?
b. Android or Playbook owner: You own an Android. You know that the app also runs on Androids and Playbooks. Should you be required to use the company-issued iPad for data visualizations? Should the
a. iPad owner: You already own an iPad. Should you be required to use the companyissued iPad for data visualizations? Debate this issue from your personal perspective and the credit union’s
8. Assume you are a manager at America First Credit Union and that you own an iPad, Android, or BlackBerry Playbook.
7. Research and review three mobile data visualization apps for iPads. Download and test their demo versions and watch videos showing how apps are developed.a. Using a tablet, compare and contrast
6. The design of a user interface and experience that makes it easy, efficient, and enjoyable to operate the mobile device combined with the use of data visualization to under-
5. How do heat maps convey meaning?
4. In your opinion, how would the user experience influence acceptance and use of the credit union’s new system? Explain.
3. Why would managers appreciate the user experience of the new system?
2. How did the shift from laptops to tablets and the mobile visualization address or solve each of the challenges in your answer to question #1?
1. What were the challenges facing the credit union prior to the data visualization reporting system?
3. List the intangible benefits.
2. List the intangible costs and risks.
1. Calculate the tangible costs and benefits.
a. What is the purpose of impact analysis?b. KPIs (key performance indicators)
2. Watch the video demo showing how SAP software allows you to analyze the financial performance of a company’s supply chain, analyze the operational performance, and capture actionable
1. Visit SAP BusinessObjects Supply Chain Performance Management site at
6. How did the cloud solutions add value to Lenovo’s global supply chain operations?
5. Why is access to real-time, actionable information important?
4. In the transition from legacy to cloud, what were its two requirements?
3. Explain Lenovo’s goal for its supply chain.
2. How did those changes impact Lenovo?
1. What major changes occurred at Lenovo between 2005 and 2011?
3. Visit http://www.soffront.com/. Click CRM Platform and select Screens and Workflow. Under Discover More, click Datasheets & Videos.Watch a few of the videos. Compile a report of how this software
2. Visit http://www.salesforce.com/. Click View Demos.Register for access to the demos. Each person selects and views a different demo. Compile a report that describes the benefits of each
1. Each team selects a major enterprise system vendor.Search and read a case study of one of the vendor’s customers.Summarize the case and identify the benefits of the implementation.
4. Visit http://www.teradata.com/podcasts/ADWCRM-Overstock/. Listen to the Active Data Warehousing and CRM at Overstock.com podcast.Explain how active data warehousing and CRM benefits
3. Visit http://blog.kissmetrics.com/ and click Infographics.Select one of the infographics and review the content.Discuss what you learned.
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