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understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

5.1 Up Close Look at Cybercrimes, Criminals, and Motivations
Describe the critical role of senior management, acceptable use policies, security procedures, and IT for defense-in-depth.• Describe types and characteristics of fraud, the role of corporate
Explain both low-tech and high-tech methods used to gain access to a company’s networks and databases, the vulnerabilities of information systems, and cybercrime symptoms.
Describe the types of cybercrimes facing organizations and critical infrastructures, explain the motives of cybercriminals, and evaluate the financial
Based on your analysis, make a fully documented recommendation to the owners.
Identify other criteria that should be taken into account when making such a decision (for example, vendor support or the ability to integrate with Outlook).
Design a spreadsheet that shows cost comparisons of the vendors’ licensing options and the pay-per-usage option using the data estimates.
Research the costs of a pay-per-use basis to a per user licensing plan based on the number of seats or participants for Microsoft’s LiveMeeting and Cisco’s WebEx. Or evaluate two other pieces of
In your opinion, why was AHC able to get such a quick ROI? Did high salaries of specialized surgeons have a major impact on ROI? Explain.
Who was the point person on the telepresence project, and how did he help AHC?
How does telepresence support AHC’s mission?
What challenges does AHC face?
How does Advocate Health Care (AHC) get a message of sharing across its wide, complex organization?
Visit the Cisco Newsroom video of “Advocate Health Care” at http://newsroom.cisco.com/video-content?type=video&videoId=114006.
If no action is taken far in advance of the forecasted car congestion, what do you foresee will happen?
Brainstorm a few other ways in which an IT network could help to reduce global gridlock. Do not limit yourself to current mobile network capabilities.
What does Ford mean by “global gridlock”?
Why does Bill Ford see a need for connected cars?
Explain the concept of connected cars.
5. Based on your experiences, do you recommend the software you used. Did the software improve group dynamics? What problems did the team encounter—and how did you solve them?
Each team member downloads and installs the free trial version of GoToMeeting, or any other video conferencing software. Conduct a video meeting to answer the questions of IT at Work
Each team member needs to download and install the free version of Evernote at evernote.com/.View the video titled “Sharing notebooks in Evernote” at evernote.com/about/video/#QtPCyV62zRM|1|2.
Visit Google Green at http://www.google.com/green/thebig-picture.html. Describe Google’s efforts to minimize the environmental impact of their services. Do you believe that Google can reduce its
Compare the various features of broadband wireless networks(e.g., 3G,Wi-Fi, and WiMAX).Visit at least three broadband wireless network vendors.a. Prepare a list of capabilities of each network.b.
Visit the HP.com website and click Products, Product Videos to find the Instant-On World video.The direct link is http://h20621.www2.hp.com/videogallery/us/en/cb97f9e516dc2062c5945cb4e6bec0b706c13aa
Is distracted driving an unsolvable problem? Explain.Online Activities
How can group dynamics improve group work? How can it disrupt what groups can accomplish?CASE 2 Business Case 109
Which of the current mobile computing limitations do you think will be minimized within two years? Which ones will not?
Describe a LAN,WAN, and wireless LAN.
Discuss the impact of wireless computing on emergency response services.
Why attend class if you can view or listen to the podcast of the class (assuming one is available)?
There is growing demand for video to handheld devices.Explain two factors enabling or driving this demand.
Why are different quality of service (QoS) levels on a network important?Evaluate and Expand Your Learning
What is the value of M2M communications?
Why are Internet users’ impatient with slow response time?
Visit the Alcatel-Lucent website, http://www.alcatellucent.com/eco/strategy/eco-networks.html.a. View the video titled: “A conversation on ecosustainability with Godfrey Chua, IDC.”b. How are
Bottom line: Is it profitable for operators to go green? Explain.
Review predictions of global warming and related issues.Consider the expected surge in the use of 4G networks that will increase electricity consumption to power the networks and cool the equipment.
Explain the reasons for your ranking.
Rank the four incentives according to how you believe they motivate a company to invest in greener IT.
What are the benefits of working in groups?
What is virtual collaboration?
Why might workers not be in favor of document and data sharing?
How has sharing information via The Pub improved collaboration at Labatt?
Why was a single point of access an important feature?
How do information silos impact productivity?
What were the technical factors that contributed to the failure of the backup system?
What are the risks of a legacy network?
How does Wi-Fi work?
What technologies are needed for virtual health care?
What are the benefits of digital health care solutions?
Explain near-field communication (NFC).
Explain how the FCC settled the net neutrality debate.
Briefly described the basic network functions.
Define bandwidth and broadband.
Did the FCC’s ruling favor either side of the debate? Explain.
Why is net neutrality such a hotly debated issue?
In your opinion, how do the hospital’s network-enabled capabilities influence quality of health care and health care costs?
What were the main components of the hospital’s network?
Why was an adaptable network solution so critical to RMH?
What capabilities did RMH management envision for the hospital of the future?
Does TIAT’s investment in the WLAN to provide instant-on connectivity to customers in the international terminal provide Haneda Airport with a strategic advantage? Or is the WLAN an expense—that
What are Haneda Airport’s competitors?
Visit the Haneda Airport, International Flight Passenger Terminal at haneda-airport.jp/inter/en/. Click on MOBILE TIAT. What other mobile IT-based services are offered to travelers?How might these
What components are needed for a WLAN?
What do international airports compete for? Why?
How can wireless connectivity reduce customer service costs for the airlines that use Haneda Airport’s international terminal?
How does the WLAN impact customer service?
Why is free, easy instant-on wireless connectivity an important service at an airport?
4. Submit your recommendation for a DMS solution.Identify two vendors in your recommendation.
3. How can DMS also serve as a disaster recovery system in case of fire, flood, or break-in?
2. Using the data collected by Sam, create a spreadsheet that calculates the costs of handling paper at SSC based on average hourly rates per employee of $28. Add the cost of lost documents to
1. How should SSC prepare for a DMS if they decide to implement one?
Your Mission Prepare a report that provides Sam with the data he needs to evaluate the company’s costly paper-intensive approach to managing documents.You will need to conduct research to provide
Data Analysis & Decision Making also risk averse. He would rather invest in solutions that would reduce the risk of higher costs in the future. He recognizes that the U.S. PATRIOT Act’s
Sam would prefer a system that lets employees find and work with business documents without leaving their desks. He’s most concerned about the human resources and accounting departments.These
d) Warehousing costs: Currently, document storage costs are $75 per month.
c) Lost document replacement. Once per day a document gets “lost” (destroyed, misplaced, or covered with massive coffee stains) and must be re-created.The total cost of replacing each lost
b) Number of employees: 10 full-time employees perform these functions described in (a).
a) Dealing with a file: It takes an employee 12 minutes to walk to the records room, locate a file, act on it, re-file it, and return to his desk. Employees do this 4 times per day (5 days per week).
In addition, there were the monthly costs to warehouse old paper records. Sam measured the activities related to the handling of printed reports and paper files. His average estimates are as follows:
The company’s accountant, Sam Spring, decided to calculate the costs of their paper-driven processes to identify their impact on the bottom line. He recognized that several employees spent most of
Spring Street Company (SSC, a fictitious company) wanted to reduce the “hidden costs” associated with its paper-intensive processes. Employees jokingly predicted that if the windows were open on
6. What other data issues do you think are (or should be) a concern to managers?CASE 3 VIDEO CASE Privacy vs. Convenience: How We Enable Data Mining References 83 Calculating Document Management Costs
5. Why do shoppers give their information to retailers such as Amazon and Banana Republic?
4. How does your data get captured and used to target ads to individuals?
3. Discuss the big issue, namely privacy vs. convenience, from the perspective of marketing. What are the benefits? What are the ethical issues?
2. Discuss the big issue, namely privacy vs. convenience, from the perspective of consumers or individuals. What are the benefits? What are the risks?
1. View the MSN.com video Privacy vs. Convenience: How we enable data mining. Duration is 7:41. Find the link in the Chapter 3 Link Library
Global Defense Contractor Gains Competitive Edge with Analytics
4. Assuming that government contracts are awarded to a large extent on cost with the lowest bid the winner, how did BAE Systems gain a competitive edge on its competitors?CASE 2 BUSINESS CASE
3. What risk did the company face for poor performance?
2. Was reducing cost the primary driver of this investment?Explain why or why not.
1. What change triggered BAE Systems’ interest in analytics?
Peters estimates that the return on the investment in analytics is at least 20-to-1 or as high as 50-to-1. Much of the cost savings is passed on to customers. Using analytics to reduce performance
Deciding the terms of a contract requires that managers understood the relationship between cost, performance, revenue, and risk. With support from the company’s analytics team, managers now make
What should the KPIs be?
How do we know we will make revenue on this and can actually perform against the KPIs in the contract?
How do we know we can guarantee the availability of the particular system we’re offering?
With performance-based contracts, BAE Systems is responsible and liable for equipment availability. If the contract terms are not met, the company does not get paid.Business Challenge Michael Peters,

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