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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

1 Go ahead and use the documents to the company's benefit, but make it clear to your boss that you don't want him passing confidential information to you in the future. If he threatens to fire you,
2 Confront your boss privately and let him know you're uncomfortable with how the documents were obtained and what possession of them says about the company's culture. In addition to the question of
3 Talk to the company's legal counsel and contact the Society of Competitive Intelligence Professionals for guidance. Then, with their opinions and facts to back you up, go to your boss.Michael
1 Do you think Zeitland's desire for changes in culture are related to changes in the external environment? Explain.'I must admit, I'm completely baffled by these scoring results for Cam Leslie',
2 What additional investigation might Wheeling and Zeitland undertake before settling on a plan of action? 'I must admit, I'm completely baffled by these scoring results for Cam Leslie', Carole
3 In which quadrant of Exhibit 3.9 would you place Cam? What are some steps that you would recommend Cam consider to better connect with the employees who report to him? 'I must admit, I'm completely
define ethics and explain how ethical behaviour relates to behaviour governed by law and free choice
explain the utilitarian, individualism, moral rights, justice and practical approaches for making ethical decisions
understand the triple bottom line as a measurement of an organisation's social, environmental and financial performance
discuss how ethical organisations are created through ethical leadership and organisational structures and systems
explain particular issues of ethical behaviour and sustainable development applicable in Australia.
Managers in government agencies must develop and implement policies on behalf of citizens that find a fair balance between conflicting objectives. For example, vehicle recognition technologies and
1 A well-liked member of your staff with an excellent record confides to you that he has acquired immune deficiency syndrome (AIDS). Although his illness has not affected his performance, you are
2 During a reorganisation, you are told to reduce staff in the department you manage. After analysing staffing requirements, you realise the job would be a lot easier if two professionals, who are
3 One of your colleagues has recently experienced two personal tragedies - her husband filed for divorce and her mother died. Although you feel genuine sympathy for her, her work is suffering. A
4 Your firm recently hired a new manager who is at the same level you are. You do not like the man personally and consider him a rival professionally. You run into a friend who knows your rival well.
5 During a changeover in the accounting department, you discover your company has been routinely overcharging members of the public for services provided to them. Your superiors say repayment of
6 In this morning's mail, you received plans and samples for a promising new product from a competitor's disgruntled employee. You:a throw the plans away b send the samples to your research
1 How has Ken Bodine shaped the sales culture at InPace Solutions? Do you consider this culture to be at a preconventional, conventional or postconventional level of ethical development? Why? The
2 What should Ali Sloan do? What would you do if you were in her place? Explain. The rapid growth of InPace Solutions occurred in no small part because of sales manager Ken Bodine and the skills of
3 How might Cody Rudisell's decision differ if he based it on the utilitarian approach vs individualism approach vs practical approach to ethical decision making? Which approach does he appear to be
3 Pass, and hope a board majority prevails without your vote. You are not qualified to make a decision on this anyway.It seemed like a great deal for Kevin Haley, the retired managing partner of a
2 Reject the buyout bid. Providing Keldine with a future, even if uncertain because of its resistance to change, is more important than accepting what may be the best offer ever received.It seemed
1 Costco opened stores in Australia in 2009 and continues to expand internationally. Have you shopped at a Costco store? How do you think a Costco store compares to a Target, Big W or Kmart store?
1 Vote to accept the offer of Graham Industries and assure a short-term profit for the shareholders and executives. They are your first responsibility.It seemed like a great deal for Kevin Haley, the
Imagine you are in charge of renewing the corporate strategy for Netflix. The threat of new entrants to the industry is high, although it's unlikely that a new company could make a significant impact
explain the organisational dimensions used for implementing strategy.
compare and contrast the globalisation, multidomestic and transnational strategies for global business
discuss emerging and models of strategy and their benefits for business growth
describe Michael Porter's competitive forces and strategies
explain three approaches to corporate-level strategy: portfolio; the Boston Consulting Group (BCG) Matrix; and diversification
explain the strategic management process and summarise how SWOT analysis can be used to evaluate an organisation's strengths, weaknesses, opportunities and threats
define the components of strategic management and discuss the three levels of strategy
3 Do you think that building a coalition and working out stakeholder differences in goal preferences is an important part of a manager's job? Why? The recently completed new building to house the
2 How would you resolve the underlying conflicts among key stakeholders about museum direction and goals? What actions would you take? The recently completed new building to house the exhibits and
1 What goal or mission for the Central City Museum do you personally prefer? As director, would you try to implement your preferred direction? Explain.The recently completed new building to house the
3 Don't make the donation, but investigate whether any other ways are available to help Central High raise the funds that would allow them to purchase the much-needed educational software. When the
2 Accept the fact that you didn't quite make your sales goal for the year. Figure out a way to work smarter next year to increase your odds of achieving your target. When the idea first occurred to
1 Donate the $1000 to Central High, and consider the $10 000 bonus a good return on your investment. When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so
The goal for Uber Elevate to begin operations in 2023 seems very challenging for the business. How does having a goal that near in the future impact on the performance of those working on making Uber
identify innovative planning approaches that managers use in a fast-changing environment.
describe the four essential steps in the process of management by objectives (MBO)
describe the types of goals an organisation should have and how managers use strategy maps to align go
9 By 2018, Toyota had lost the presence in the market that came with it being a significant manufacturer and exporter from Australia. How could it best continue to ensure its brand remained prominent
8 Evaluate Toyota's approach to its stakeholders in terms of community obligations, given the circumstances of the manufacturing closure. In February 2014, the global president and the executives of
7 Once the announcements were made in early 2014, how could suppliers to Toyota and the other automotive assemblers have planned for their longer-term future? In February 2014, the global president
6 Do you think that Toyota should have supported and possibly even compensated suppliers beyond minimum contractual obligations associated with the closure? Why? In February 2014, the global
5 How would Toyota gain a 'return on investment' for the large amount of money that would be spent on employees who would cease employment there? In February 2014, the global president and the
4 Are there any other actions that Toyota could implement apart from upskilling and reskilling their employees, especially the long-serving highly loyal people who had never worked anywhere else? In
3 How could success be measured in preparing employees for their work life after Toyota? In February 2014, the global president and the executives of Toyota in Australia, in close consultation with
2 Toyota had provided a high degree of training and career path planning for its employees in the past, and would soon 'set them free' in many cases, requiring employees to take full personal
1 How could the executives at Toyota decide how to set a monetary budget for the upskilling and reskilling benefits it would provide to its employees? How much is the correct amount of resource for
3 Do you think Kevin could make a go of the business alone? Should he try? Discuss. For 13 years, Jeremy Black and Kevin Jack worked in adjoining cubicles for the department of transportation in
2 What does this case illustrate about the risks of starting a business with a partner? How might those risks be minimised? Explain. For 13 years, Jeremy Black and Kevin Jack worked in adjoining
1 If you were Kevin, how would you initiate a conversation with Jeremy? What would you want to learn? What would you say? For 13 years, Jeremy Black and Kevin Jack worked in adjoining cubicles for
3 Take swift action to notify the venture capitalists of the truth of the situation - and start cleaning house to get rid of people who would knowingly lie to close a deal. As the new, heavily
2 Go ahead and close the deal, but come clean later. Explain that the controller had been on an extended leave of absence, and because you had been on the job for only a few days, you had not had
1 Say nothing about the false numbers. Of course, the company will miss the projections and have to come up with a good explanation, but, after all, isn't that par for the course among fledgling
If you were managing Harvey Norman and being threatened by Kogan and Amazon, what would you do? Conversely, what is the best way for these newer entrants to gain success against entrenched players
describe the context of entrepreneurship in the global and Australian economies, and understand effective organisational innovation and the social value of social entrepreneurship
2 With respect to competitive strategy, identify and evaluate Costco's target customers, its core competence, and how it builds synergy and delivers value. In 2010, Costco's reputation for
define entrepreneurship and the five classifications of entrepreneurs
3 What do you recommend Adam do to increase production in a business setting that does not seem to value high production? Adam Wainwright's early-morning phone call from Valencia, Spain, initially
2 What social values are present in Guitarras Dominguez that seem different from US social values (see Exhibit 4.4 and Exhibit 4.5)? Explain. Adam Wainwright's early-morning phone call from Valencia,
1 How accurate is Adam Wainwright's analysis of the situation at Guitarras Dominguez? Do you think craftsmanship is incompatible with increasing productivity in this company? Why or why not? Adam
3 Do the clinical trials in Albania, and if the drug is approved, use part of the profits to set up a compassionate use program in Albania, even though setting up a distribution system and training
2 Do the clinical trials in the United States. Even though it will certainly be more expensive and time consuming, you'll feel as if you're living up to the part of the Hippocratic oath that
1 Do the clinical trials in Albania. You'll be able to bring the drug to market faster and cheaper, which will be good for AH Biotech's employees and investors and good for the millions of people who
Consider grocery retailers in Australia such as Coles and Woolworths: they have been cushioned from world's best practices for decades. ALDI entered Australia and has already taken a solid slice
understand how different sociocultural conditions in various markets and countries impact on our organisations
indicate how dissimilarities in the political environments throughout the world can affect business operations
understand how to interpret the economic environment and its impact on organisations
describe a global mindset and why it has become imperative for companies operating internationally
define globalisation and explain how it is creating a borderless world for today's managers
3 Would you rate Costco's competitive strategy as pursuing differentiation, cost leadership, focus or some combination? Why? In 2010, Costco's reputation for rock-bottom pricing and very thin profit
describe the four management functions and the type of management activity associated with each, as well as the role of the manager in coordinating resources to accomplish the organisation's goals
describe conceptual, human and technical skills, and their relevance for managers and employees
describe management types and the horizontal and vertical differences between them
describe the managerial work related to informational, interpersonal and decision-making activities
Consider the rise of Amazon as a global powerhouse in retailing, and locally in Australia how business such as Kogan can be essentially pure online retail players, which, along with eBay are
1 Ignore the problem. Jacobs' contributions to new product development are too valuable to risk losing him, and the problems over the past 10 years have always worked themselves out anyway. There's
2 Launch a full-scale investigation of employee complaints about Jacobs, and make Jacobs aware that the documented history over the past 10 years has put him in a precarious position. John Graham had
3 Meet with Jacobs and the employee to try to resolve the current issue, then start working with Rose Anastasiou from HR and other senior managers to develop stronger policies regarding sexual
1 What positive and negative managerial characteristics does Jamie possess? Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon, one of a chain of hairdressing salons
2 How do these traits help or hinder her potential to get the top position at the Riverwood Shopping Centre salon? Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon,
3 How do you think Jamie should have handled each of the incidents with Marianne? Holly and Carol Jean? Victoria? Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon,
4 Is this an organisation that you would like to be a manager within? Why or why not? Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon, one of a chain of hairdressing
Dan McKinnon started an airline with one airplane. To do so required filing more than 10,000 pages of manuals, ordering 50,000 luggage tags, buying more than $500 million in insurance, and spending
Over the past 20 years, entrepreneurship has been the fastest-growing course of study on campuses throughout the country. However, debate continues about whether you can teach someone to be an
If you were to start a new business, would you have to search for an idea, or do you already have an idea to try? Explain.
Many entrepreneurs say they did little planning, perhaps scratching notes on a legal pad. How is it possible for them to succeed?
Many people who are successful at the start-up stage of a business are not the right people to carry the venture forward. How do you decide whether you’re better suited to be a serial
How does starting a high-tech business such as an Internet company differ from starting a small business such as a local auto repair shop or delicatessen? What is the role of alliances and
Anew business venture must develop a comprehensive business plan to borrow money to get started. Companies such as FedEx, Nike, and Rolm Corporation say they did not follow the original plan closely.
When using MBO as a manager, how would you go about achieving mutual agreement between you and your employees to create strong commitment toward achieving the goals? What would you do if a
How do you think planning in today’s organizations compares to planning 25 years ago? Do you think planning becomes more important or less important in a world where everything is changing fast and
Assume Southern University decides to (1) raise its admission standards, and (2) initiate a business fair to which local townspeople will be invited.What types of plans might it use to carry out
In what types of organizations do you think event-based planning would be most useful?What about scenario planning? Why?
Come up with a stretch goal for some aspect of your own life. How do you determine whether it makes sense to pursue a stretch goal?
In 2004, Kmart emerged from bankruptcy and acquired Sears. Based on your experience in the two stores, how would you define the core competencies of the two retailers? Do you think the store changes

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