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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

4. What is your opinion regarding the Prophet Mohammed cartoon controversy?
3. When confronted with cultural differences why do we often dig in and believe our way is right rather than listen?
2. Is it possible to see events and issues through a multiple lens?
1. Do you believe the world is really “flat,” and what does this mean?
What do you think the inhabitants there need to do to ‘preserve their own identity’? Foreign influences: Expats force locals to ask who they are By Nada El Sawy The UAE is unique in that
How would you describe the national identity of the UAE. How do they distinguish themselves from other Arab countries? Foreign influences: Expats force locals to ask who they are By Nada El Sawy The
Compare your findings with those of your peers.Defining an organizational culture Schein’s definition of organizational culture, as quoted in Concept 1.2, is as follows:(a) a pattern of basic
Select an organization you are familiar with (i.e. one where you have worked or where you would like to work). If you have access to the Internet, you could examine the annual report of a company,
Enter key examples in the table below of behaviour or attitudes that reflect the label given to each type of leader at the beginning of the article. Le patron, der Chef and the boss By Alison
Which factors do you consider to have been the most influential in this case? France Telecom France is particularly sensitive to workplace suicides after patterns of staff taking their lives at
Which factors can you distinguish in this case which relate to national culture and corporate culture? France Telecom France is particularly sensitive to workplace suicides after patterns of staff
Which fundamental differences remain between the USA and Brazil? Refer to Concept 3.2. Two Americas Brazil and the United States have more in common than they seem to Living in Brazil, it is easy to
Which of the differences between the USA and Brazil are becoming blurred, according to the article? Two Americas Brazil and the United States have more in common than they seem to Living in Brazil,
How do you explain Rob’s comment that ‘the Russians and the mafia are in it together’? the following case study about the problems of exporting flowers to Russia and then answer the
Jan believes that paying bribes is the only way to overcome the problems caused by the poor infrastructure in Russia. Is this really the only way of tackling these problems? the following case study
Fraud seems to be a universal phenomenon. In this case, however, the author underlines the difference between committing fraud in the US and Europe. Can you explain how this difference comes
What elements in these texts about the Airbus consortium are reflected the description of the culture clusters in this chapter? Problems at Airbus You will be asked to address a number of questions
What is your reaction to Airbus’ statement in its brochure ‘The Airbus Way’ that the cultural diversity of the company is ‘the key to Airbus’ success’? Problems at Airbus You will be
Why do you think that intercultural team-building sessions and the reportedly improved perceptions which the different cultures within Airbus have of each other has not necessarily helped Airbus in
To what extent do you consider that the wiring problems with the A380 were a reflection of the way the Airbus company was organized, despite the merger of the national components in 2001? Problems at
How would you define the concept of ‘economic patriotism’? What role do you think it may have played in the problems besetting Airbus? Problems at Airbus You will be asked to address a number of
Using resources available, try to find how Mercosur has developed in recent years. South American unity still a distant dream By Richard Lapper For a culturally homogeneous region, South America has
Why do you think it is difficult to make economic agreements between South American countries that appear to be culturally homogeneous? South American unity still a distant dream By Richard Lapper
To what extent is the pragmatism of the Anglo-Saxon business culture of Australia reflected in the mini-case? Australia: Proud of its seat at the top table By Peter Smith As a mid-sized economic
Using the information in the concept and in the mini-case, describe briefly the evolution of Australia since its foundation. Australia: Proud of its seat at the top table By Peter Smith As a
Comment on the last paragraph of the case. Do you agree with Vadim Klassen?A tale of two Russian factories It takes less than 10 minutes to drive from Avtovaz, maker of Lada cars, to its joint
Could you explain what the foreign executive means by saying: ‘What these guys do not understand is that it is not about a car, it is about people.’A tale of two Russian factories It takes less
Using your resources, develop arguments for and against Turkey’s full membership of the European Union.Turkey and the EU Turkey is often seen as the bridge or crossroads between Europe and Asia.
Do you consider Turkey to be part of Europe, Asia or of the Middle East? Justify your opinion.Turkey and the EU Turkey is often seen as the bridge or crossroads between Europe and Asia. Its largest
How does an Indian family business differ from the other family types in Asia? Refer to Concept 4.1. Read the following case study about Asian family businesses and then answer the questions.A new
How can an unhappy family be good for business? Read the following case study about Asian family businesses and then answer the questions.A new generation of family firm By Louise Lucas All happy
Analyse the attitude of the workers using the relevant ‘culture construct definitions’ given in Table 2.8 as well as relevant data in Table 2.9. Read the following text and answer the
Why was the factory empty for the first two weeks of January? Read the following text and answer the questions.Where are the workers?The following incident took place in a company based in South
How do you think the dilemma could be resolved? In the case study below, a Dutch business consultant gives his account of a problem that he was called in to resolve. The problem involved a South
How would you describe the contrast between the South Koreans and the Dutch when they are doing business? In the case study below, a Dutch business consultant gives his account of a problem that he
What exactly is the dilemma referred to in the last paragraph? In the case study below, a Dutch business consultant gives his account of a problem that he was called in to resolve. The problem
Sub-Sahara Africa could be characterized as a region of contrasts: on the one hand there is modernity and Western influence, and on the other hand tradition and local cultural values.How do you
Concept 4.1 underlined the importance of Confucianism and Buddhism in Asian societies. The differences between the two religions have caused GLOBE to create two clusters, one containing China, for
What elements in the mini-case support the statement that the modernization of Qatar is the result of previous colonization? A different breed of foot soldier By William Wallis A strange kind of
What are the contradictions and resulting cultural dilemmas which the inhabitants of Qatar have to face? A different breed of foot soldier By William Wallis A strange kind of revolution is taking
In what way does the notion of ‘corporate responsibility’, referred to twice in the text, reflect Buddhist values? How is this notion being applied in concrete terms? Thai Buddhist economic model
Which characteristics of this model relate to Buddhism? Thai Buddhist economic model By Kalinga Seneviratne In the last two decades, Buddhism’s appeal has grown in the West, drawing people seeking
In what way does the Chumphon Cabana resort illustrate the Sufficiency Economy model? Thai Buddhist economic model By Kalinga Seneviratne In the last two decades, Buddhism’s appeal has grown in the
What differences between other Asian countries mentioned in the Mini-case are apparent? Tourist industry woos Indian travellers By Amy Kazmin in New Delhi The full-page, colour newspaper
How could business in India be characterized? Tourist industry woos Indian travellers By Amy Kazmin in New Delhi The full-page, colour newspaper advertisement looks irresistible – top Bollywood
What other methods could the government have chosen to reduce the power of the chaebol? South Korea tries to clip wings of the chaebol Many believe the conglomerates should be reined in but the
Why do you think it has not done more to reduce their power? South Korea tries to clip wings of the chaebol Many believe the conglomerates should be reined in but the government plans only to ease
Why do you think the South Korean government wants to reduce the power of the chaebol and what method has it chosen? South Korea tries to clip wings of the chaebol Many believe the conglomerates
To what extent does the behaviour of the RBC management reflect the Canadian business culture as outlined in Chapter 3, where this is compared to that of the US. The capital gained from culture By
Define the corporate culture of RBC using the models presented in Chapter 7. The capital gained from culture By Bernard Simon in Toronto Gordon Nixon makes a point of escaping Canada’s frigid
What would you do next if you were in Mr. Soota’s position? Explain why. Bad blood Our group, the Venture Group – a mother company in India, with as branch head, Mr. Soota – received an offer
What would have been the most appropriate attitude for the Germans to adopt? Explain your choice.a. One serious pitfall for ‘universalist’ cultures (Germans) in doing business with the
In his analysis, the author of the case proposes four reasons for explaining what happened. What do you think is the most likely reason?a) The two contracting parties had perhaps agreed on the first
Why do you think Mr. Habib did not want to do business with Brigitte Zankyl GmbH? Bad blood Our group, the Venture Group – a mother company in India, with as branch head, Mr. Soota – received an
What evidence can you find in the text to suggest the possible emergence of a ‘third culture’ within the new company? Our strategy in action: Creating the culture and organization to deliver We
What do you consider to have been the key managerial and cultural factors involved in the merger process? Our strategy in action: Creating the culture and organization to deliver We have made
How did the reserves crisis precipitate the changes? If necessary, refer to Concept 8.2. Our strategy in action: Creating the culture and organization to deliver We have made significant progress in
What were the reasons for the strategic decision to merge the two companies? Our strategy in action: Creating the culture and organization to deliver We have made significant progress in changing our
What changes in the culture of Shell are the ‘marriage’ of the two companies expected to bring? Our strategy in action: Creating the culture and organization to deliver We have made significant
How would you characterize, in cultural terms, the nature of Shell when it was a ‘cohabitation’ of Royal Dutch Petroleum and Shell Transport and Trading? Our strategy in action: Creating the
What is important in the process of creating a global culture is dealing with diversity, opposite poles and the complementarity of ideas. This means that the creation of a global culture in
Strategy is often linked to change. Globalization compels companies to internationalize, so they must choose a strategy that enables them to remain competitive in the global market. Strategy is also
How can you explain the fact that the Renault and Nissan alliance is still alive? What factors have helped to make the alliance stronger? By Daniel Schäfer in Frankfurt and John Reed in London When
Referring to the text, explain what the author means by the phrase ‘cultural chasm’ as used in the title. By Daniel Schäfer in Frankfurt and John Reed in London When the chief executives of
How would you describe the research method Laurent used? The role of the manager André Laurent (1983) carried out investigations into the attitudes of managers in several countries towards their
Using the percentages given in the above figure, how would you characterize the attitudes of Swedes, Germans and Japanese towards the role of the manager in an organization? The role of the manager
How can Wilhelm best prepare for any future negotiations in the Middle East on behalf of his football clients? An own goal The taxi arrived at the impressive mansion in Faqra and I made my way
How do you think Wilhelm can rescue the deal? An own goal The taxi arrived at the impressive mansion in Faqra and I made my way through the blistering sun towards the entrance. I was met by two
What do you think has caused the so-called stalemate? Refer to the cultural values outlined in this chapter that have had an impact on the way the agent handled his encounter with Mr. Haider.Mention,
How would you define the problem from your perspective? An own goal The taxi arrived at the impressive mansion in Faqra and I made my way through the blistering sun towards the entrance. I was met by
What is the significance of the title of this case? An own goal The taxi arrived at the impressive mansion in Faqra and I made my way through the blistering sun towards the entrance. I was met by two
Using the model of reconciliation, how can Marcus and Heidi resolve the dilemma in order to enable them to work together efficiently and effectively? Expatriate’s first job in Switzerland Marcus,
After reading the case, refer to Concept 5.1 and try to identify in which of the seven dimensions you can categorize the dilemma in question. Justify your choice. Expatriate’s first job in
What would you do if you were in Jeff’s position? Choose one of the options given below. Check your answer with your instructor.1. I would implement the individual incentive programme. After all,
How do you think the consultant can try to improve her situation? An English friend of mine had finished her studies in the most famous ‘Grande Ecole’ of commerce in France. She did both her
Which particular aspects of status relate to the consultant and to the company for whom she was working? An English friend of mine had finished her studies in the most famous ‘Grande Ecole’ of
What do you think the financial manager should do to get the team’s formal commitment? One of my tasks as financial manager was to implement a customer profitability system at a Swedish company
Management style in Japan is considered to be ‘beyond Theory Z’. What does this entail exactly? Management styles in six countries The Netherlands Decision-making within a Dutch company is
What do you consider to be the main differences between the Netherlands and Germany in terms of Theory Y and Theory Z? Management styles in six countries The Netherlands Decision-making within a
Theory X is referred to when the management style of Brazil, South Korea and Spain is being described. Which factors do the management styles of these three countries share that reflect Theory X?
If the title of the article had been ‘La patronne, die Chefin and the female boss’, how valid do you think the results of the survey would have been? What behavioural or attitudinal differences
If you were asked to classify the business leaders in your country, which of the above labels would you use to describe them? Give examples of behaviours that reflect your labelling. Le patron, der
How reliable in your opinion, are the results of the survey? Refer in particular to the comments made in the text about the ‘honesty’ of the respondents. Le patron, der Chef and the boss By
Look again at the text and try to determine what questions were used in the survey. Le patron, der Chef and the boss By Alison Maitland Have you heard the one about the three captains of industry?
Companies are becoming increasingly aware of the need for relation-oriented skills in their global endeavours. Female managers working for Western companies, for example, could generally be regarded
One element of transformational leadership referred to in this chapter is charisma.Research shows that it is a universal attribute of good leadership. However, certain facets of charisma are valued
Which other elements from the text do you believe support the idea that people can be trained to become leaders?The session ‘Define your leader’, 29 January 2001, at the annual meeting of the
From your reading of the text, which elements do you think support the thesis that ‘Leaders are born not made’?The session ‘Define your leader’, 29 January 2001, at the annual meeting of the
Read the information on the fifth dimension one more time. Try to explain the Chinese author’s analysis by using the values described in Concept 2.1. Read the case study and answer the questions
If you had to choose a word to describe Chinese culture, what would that word be? Read the case study and answer the questions below.Pulling out all the stops A Canadian packaging company wished to
Why do you think the Chinese behaved the way they did? Read the case study and answer the questions below.Pulling out all the stops A Canadian packaging company wished to extend its activities in the
Why were the Canadian hosts surprised by the behaviour of the Chinese? How do you think the Canadians expected the Chinese to behave? Read the case study and answer the questions below.Pulling out
The text mentions that within the same organization wider cultural gaps can exist between, say, R&D and finance as between the R&D teams of two partners.To what extent can Hofstede’s cultural
‘Individualism’ and ‘Uncertainty Avoidance’ are the two dimensions proposed by Hofstede which are mentioned in the text as influential factors in international collaboration. The text gives
Cadbury is looking to build on its dominant position in India’s chocolate market by making the country a regional centre for cocoa production.The UK-based producer of brands such as Cadbury’s
Although advertising has been around for a long time, techniques have certainly evolved and the channels used have multiplied, with websites now playing an important role alongside television and
A few months after an Argentinian food manufacturing company had launched a number of product categories in Uruguay, it decided that the next launch would be cake and dessert mixes. The sale of these
All happy families are the same, to paraphrase Leo Tolstoy. But even unhappy ones are not bad for business. A ‘family index’ produced by Credit Suisse shows that companies in which the founding
Many researchers in the area of cross-cultural management refer to authors whose disciplines are in the field of social sciences. These researchers appear to rely more on cultural theory than
What is your default pattern when faced with conflict?

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