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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

3. What are some low carbon alternatives to fossil fuels?
2. Explain global warming and the greenhouse effect.
1. What is green computing?
2. If you can’t sell green IT as a concept to management, identify a way to package and present the concept. Viewing the slideshow CIO Priorities for 2010 on Baseline.com at
1. Discuss the implications of these three myths.
7. In a brainstorming session, try to agree on the meaning of responsible conduct with respect to the use of social media for screening purposes. In your session, consider the FTC’s 2011 rule
6. Refer to the discrimination scenario containing the six types of information found by the person checking out the candidate. For each of the six types of information, debate whether or not it
5. Social media discrimination is now a serious consideration for employers. Managers can evaluate vendor options such as LinkedIn Recruiter to limit liability and to remove protected information
4. Consider Max Drucker’s statement about employers being in a “tough spot.” Explain the two risks that employers face.
3. When organizations source their hiring to recruiting firms, how might that increase or decrease the risk of social media discrimination?
2. Visit two or more social media sites and review information that people have posted about themselves—or their friends have posted about them. What types of protected class information did you
1. Why do companies and recruiters continue to engage in social recruiting?
7. Visit ariscommunity.com and click Videos.You will be at the site ariscommunity.com/aris-express/tutorials. Select and view the video tutorial “How to model a whiteboard”to learn how to
6. Which BPM modeling tool did you prefer? Why?
5. Download the BPM Blueprint 30-day Trial and the Demo from http://www-01.ibm.com/software/integration/bpm-blueprint/. Model the process you’d completed in #4 with this software tool.
4. Design and develop a model of a business process.Review your model for any missed steps or other omissions. Edit as needed.
3. Create a new model type. Select business process as the model type.
2. Visit ariscommunity.com and click Videos. From the site ariscommunity.com/aris-express/tutorials, select and view the video tutorial “How to model business processes”to learn how to model
1. To get started with ARIS: download and install ARIS Express.
4. In your opinion, why did the Adaptive Planning company provide Pep Boys with excellent service and support?
3. Evaluate Pep Boys software vendor selection process? The outcome was successful, but given the selection process, what risks did they take?
2. View Adaptive Planning’s pre-recorded online demo at adaptiveplanning.com/demo_recorded.php/. This demo covers Expense Planning, Personnel Planning, Sales Planning, Reporting, and
1. Diagram the process by which Pep Boys had collected data during its budget planning process.
3. Research open-source BPM software vendors. Create a table that lists five of these vendors, the software applications they provide, and their features.
2. Visit www-01.IBM.com/software/info/bpm/ and download the IBM BPM eKit. After reviewing the eKit, explain how BPM and enterprise architecture improve business outcomes.
1. Linkedin Discussion Group. Visit the BPTrends Discussion Group on Linkedin where members and visitors exchange ideas on a wide variety of BPM-related topics. Join the BPTrends Discussion Group.
11. Why are feasibility tests done?
10. Explain the stages of the SDLC.
9. Explain the triple constraint.
8. What is the critical path?
7. Explain the 3-tier IT architecture.
6. Discuss the reasons why end-user-developed IT systems can be of poor quality.What can be done to improve the situation?
5. Why does BPM begin with understanding current processes?
4. Explain the relationship between BPM and SOA.
3. Why did many early BPR efforts fail?
2. Why is it important for all business managers to understand business processes?
1. What is a business process?
4. Consider each vendor’s BPM suites. For which type of organization would you recommend each vendor? Why?
3. Prepare a comparison of the vendors. Specify the types of software and services they provide. Do any of the vendors identify their experience in specific industries, types or sizes of firms?
2. Research each of the vendors using information from their websites and white papers or reports.
1. Review the vendors listed in the guide.Then select three of the vendors.
5. Discuss the four conversion methods.
4. Explain the feasibility tests and their importance.
3. Explain logic errors and syntax errors.
2. What is the difference between logical and physical design?
1. Define the eight stages of the SDLC.
7. What do project managers do?
6. What is the critical path?
5. Who’s accountable for IT failure?
4. Why does scope creep increase project risks?
3. What is scope creep?
2. What is the project scope?
1. Define triple constraint.
7. List the in-house development approaches.
6. Compare the buy option against the lease option.
5. List the major acquisition and development strategies.
4. What testing needs to be done on an application?
3. What is IT architecture?
2. Explain the functions of middleware.
1. What is the advantage of loosely coupled software design?
2. Consider the statement: “hope is not a plan.” Does that statement apply to this project failure? Explain why or why not.
1. What went wrong? Make a list of things that went wrong and classify them as technology-related, management-related, and/or project-related (due to changes in the scope of the project).
5. What is a BPM mashup?
4. Why is BPM important?
3. Define business process management.
2. What are the stages in the business process lifecycle?
1. What is a business process? Give three examples.
3. Why was this implementation a success? Do you think that cost was one of the most important concerns? Why or why not?Assuming that it was not cost, what do you think was the most important
2. How many legacy systems needed to be integrated after the merger? Why would those systems be considered valuable assets?
1. How tolerant of business disruption or errors do you think FINRA would be? Explain your answer.
3. The first process improvement—dispute resolution—was extremely successful. BPM will be rolled out across the enterprise. How important is the success of the first BPM implementation?Explain
2. Explain how the Fortune 500 insurance company reduced manual work by 80 percent.
1. The company had an invoice dispute rate of 30 percent. How did this problem suggest the need for BPM?
b. BPM efforts typically involve simplifying processes and then automating them to the extent possible. This transformation reduces the need for human labor and may cost some workers their jobs.
6. Consider these two forces:a. Many times, companies are driven to transform and improve the way they do business because of customer dissatisfaction and complaints. If companies do not improve
5. Does reducing the cycle time of a business process also reduce errors? Why or why not?Explain your answer using a few examples.Debate
4. How does the reduced cycle time of the order fulfillment process improve revenue generation and customer satisfaction?
3. Discuss how the electronic automated order process supports the company’s business strategy.
2. Explain AutoTrader’s manual order process and its inefficiencies.
1. Rob Andrzejewski commented that by adopting BPM, AutoTrader has transformed from fragile to flexible. Discuss what he meant by that statement.
4. Compare the importance of MDM at UMass Memorial and at Kraft Foods Inc. discussed in Section 12.1. Why do disparate or legacy systems create the need for MDM?
3. How has UMass Memorial aligned its IT and business strategies?
2. In the case of health care, what are the consequences of not having data that can be trusted—or one version of the truth?
1. What role does information play in the reputation of UMass Memorial?
8. What impact did sourcing billing process have on the billing department?
7. Why did PUMA source its billing process?
6. How does PUMA’s new billing system overcome the limitations of its former system?
5. Describe how PUMA’s new billing system works.
4. Describe PUMA’s sourcing benefits.
3. What factors contributed to PUMA’s inefficient billing and invoicing system?
2. What are common customer invoicing problems?
1. Explain the importance of an efficient and effective billing system.
2. Considerable discussions and disagreements occur among IT professionals regarding outsourcing. Divide the group into two parts. One will defend the strategy of large-scale outsourcing. One will
1. Innovative use of IT has become increasingly important in the global economy. Choose multiple industries and provide an example company for each industry in which IT plays a strategic role by
6. Visit the web site for the Association for Computing Machinery (ACM) and access their report on“Globalization and Offshoring of Software” at acm.org/globalizationreport. Select two of the case
5. Visit FireScope at firescope.com. Discuss how business service management software tools provide real-time dashboard views for tracking key performance indicators at the executive, functional
4. Visit Cognos at cognos.com and search on balanced scorecard software. Identify and describe their balanced scorecard software product.
3. Visit the IBM CIO Interaction Channel at http://www-935.ibm.com/services/ie/cio. This site showcases insights and perspectives on the issues that matter most to CIOs, including the most important
2. Visit the Government Technology web site at govtech.com. Search for “tips for managing successful vendor relationships.” Prepare a list of recommendations based on what you learn.
1. Visit accenture.com and search on “outsourcing.”Describe the IT outsourcing services offered by Accenture. Do the same for two other large international accountancy and professional services

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