What other metrics should CA Technologies collect to further understand the effectiveness of its leadership development programs?

CA Technologies’s mission is to eliminate the barriers between ideas and business outcomes. It does so by providing businesses with consulting services and technology expertise.
CA Technologies created the Leaders at all Levels (LaaL) program to give employees the tools and resources they need to develop skills in leading themselves, leading the organization, and leading through others. One program in LaaL, the leadership development program (LDP), targets mid-level managers and individual contributors. Another program, managing and leading, provides skills for recently hired, promoted, and existing managers. In both programs, learning occurs through experiential learning, social interactions, and face-to-face instruction. To ensure that skills are used on the job, participants meet with their managers to set expectations and managers are provided with a toolkit. The manager toolkit identifies which skills are emphasized in the program, provides a demonstration of the successful use of the skills, and offers recommendations for how to support and reinforce use of the skills on the job. Program evaluation includes reactions, learning, and results. Participants like the program and believe it is relevant and meaningful for their personal growth and development.