Think about a time when you have received good and bad customer service. Consider how this was
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Think about a time when you have received good and bad customer service.
Consider how this was related to emotions at work, for example did the employee show you emotions you shouldn’t have seen or did they not show emotional sensitivity to how you were feeling?
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Related Book For 
An Introduction To Contemporary Work Psychology
ISBN: 173612
1st Edition
Authors: Maria Peeters, Jan De Jonge, Toon Taris
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