Apologizing can be difficult, but it certainly can help when resolving conflicts. In a business setting, there can be strategic reasons for extending an apology. If you've made a mistake that you regret, and an apology is in order, consider the website listed on the next page. Think back to the last time you offended someone or realized you needed to take responsibility for your actions. After reviewing the site below, how might you make that apology? Discuss.

http://www.perfectapology.com