1. How effective is the appraisal system at Federation Hospital? Think about its impact on employee performance and retention. 

2. Should Federation Hospital retain the current appraisal system? Why or why not? 

3. What challenges do managers at Federation Hospital face when rating employee performance? 

4. How effective are the managers at evaluating employee performance?

5. How would you rate the fit between the appraisal system, the objectives of the hospital and nature of the work undertaken? 

6. Should the CEO of Federation Hospital include a 360-degree feedback system for all managers? Why or why not? 

7. Would a feedforward system be appropriate for Federation Hospital? 

There are no ‘right’ or ‘wrong’ answers to the questions on this case. The questions are intended to promote a discussion of some of the key issues in performance appraisal.