(Essay; balanced scorecard) Find The Benchmarking Exchange on the In¬ ternet. What are five business processes that are currently the focus of its members? Why do you think benchmarking processes related to managing human resources rank highly on the benchmarking interest list of compa¬ nies? Explain how benchmarking can be used to implement balanced score- card goals and targets for each of its four perspectives for a company with a total quality management strategy.

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