(Essay; quality and strategy) Three possible goals for a business are to (1) maximize profits, (2) maximize shareholder wealth, and (3) satisfy customer wants and needs. If goals (1) or (2) are chosen, the primary measurements of “success” are organizational profitability or stock price.

a. Do you believe that one of these three goals can be chosen to the ex¬ clusion of the others? Discuss the rationale for your answer.

b. How can total quality management help an organization meet all of these goals?

c. How might the selection of goals (1) or (2) lead to earnings manage¬ ment in an organization? Would the selection of goal (3) be likely to lead to earnings management? Explain.

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