Nonfinancial Performance Measures.

Required: Match each of the nonfinancial performance measures in the first column with the most closely related goal, objective, or other aspect of performance in the second column.

(1) Absenteeism

(2) Number of warranty repairs

(3) Rejects, as a percentage of units inspected

(4) Patents applied for

(5) On-time deliveries, as a percentage of all deliveries

(6) Number of times each unit handled during production

(7) Number of unique parts kept in inventory

(8) Number of customer complaints

(a) Product innovation

(b) Product quality

(c) Product simplification

(d) Employee motivation

(e) Process simplification (0 Customer service