(Throughput ) Management at Hanks Corp. has decided to begin using throughput as a divisional performance measure. The Eleanor Division is a job shop that makes carefully crafted furniture to customer specifications.

The following first quarter information is available for the division:

a. What is the division’s manufacturing cycle efficiency?

b. What is the division’s process productivity?

c. What is the division's process quality yield?

d. What is the total hourly throughput?

e. Discuss whether throughput is as useful a performance measurement in a job shop as in an automated plant. Why would you expect process quality yield to be high in a job shop? Why might a job shop such as Eleanor Division have low manufacturing cycle efficiency? LO.1

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Good units started, completed, and sold Total units completed 24,800 26,112 Total value-added hours of processing time 7,680 Total hours of divisional time 12,000