Explain how this could have happened. Contrast these statements. FedEx: Were trying to isolate quality improvements that
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Explain how this could have happened.
Contrast these statements. FedEx: “We’re trying to isolate quality improvements that just don’t add any value .. . to the customer.” Hewlett-Packard: “Asking what quality is worth is like asking what my left lung is worth.”
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Cost Management Strategies For Business Decisions
ISBN: 12
4th Edition
Authors: Ronald Hilton, Michael Maher, Frank Selto
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