Pawnee Company had sales of \($30,000,000\) in 2003. In 2007, sales had increased to

\($37,500,000\). A quality improvement program was implemented at the beginning of 2003. Overall conformance quality was targeted for improvement. The quality costs for 2003 and 2007 follow. Assume any changes in quality costs are attributable to improvements in quality.

Required:
1. Compute the quality cost-to-sales ratio for each year. Is this type of improvement possible?
2. Calculate the relative distribution of costs by category for 2003. What do you think of the way costs are distributed? (A pie chart or bar graph may be of some help.) How do you think they will be distributed as the company approaches a zero-defects state?
3. Calculate the relative distribution of costs by category for 2007. What do you think of the level and distribution of quality costs? (A pie chart or bar graph may be of some help.) Do you think further reductions are possible?
4. The quality manager for Pawnee indicated that the external failure costs reported are only the measured costs. He argued that the 2007 external costs were much higher than those reported and that additional investment ought to be made in control costs. Discuss the validity of his viewpoint.

5. Suppose that the manager of Pawnee received a bonus equal to 10 percent of the quality cost savings each year. Do you think that gainsharing is a good or a bad idea? Discuss the risks of gainsharing.

Transcribed Image Text:

2003 2007 Internal failure costs $2,250,000 $112,500 External failure costs 3,000,000 75,000 Appraisal costs 1,350,000 281,250 Prevention costs 900,000 468,750 Total quality costs $7,500,000 $937,500