The ISO 9000 series and QS 9000 have had a significant impact in industrial practice.

Web sites that provide a good starting point for information about these quality standards include http://www.isoeasy.org, http://www.aiag.org, and http://www.findarticles.com. The last address allows you to search for articles that deal with ISO 9000 and QS 9000.

Using these sources and others you might locate on the Internet, answer the following questions:

1. What is the International Standards Organization?
2. What standards make up the ISO 9000 family?
3. Describe the revised ISO 9000 standards.
4. What are the differences between ISO 9000 and QS 9000? Be specific.
5. What is the average cost to register and maintain QS 9000? What is the average benefit?
6. Describe the experience of one company that has implemented QS 9000. Include in your description some of the quality improvements that were the result of QS 9000 registration.