2. Utilizing the Kano model, consider which of the features below would be considered basic, performance, and
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2. Utilizing the Kano model, consider which of the features below would be considered basic, performance, and thrill standards for your automobile, your bank, and your grocery store:
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Related Book For
Customer Relationship Management Concepts And Technologies
ISBN: 9781138498259
1st Edition
Authors: Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya And G. Jason Goddard
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