At CRM adoption, a major packaged goods manufacturer has instructed its brand managers to reevaluate their advertising

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At CRM adoption, a major packaged goods manufacturer has instructed its brand managers to reevaluate their advertising spending in an effort to shift funding from mass advertising to interactive marketing. The brand managers are comfortable in their current mode of operation and are resisting this effort. How can the manufacturer persuade brand managers to support the CRM effort?

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Customer Relationship Management

ISBN: 9781138919525

2nd Edition

Authors: Roger J Baran, Robert J Galka

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